Job Description
Job DescriptionDescriptionPosition: Parking Lot Supervisor
Location: Wailua River State Park
Shifts: Monday to Friday Day Shifts. Some weekends required
Pay Rate: $22/hour
The Parking Lot Supervisor is responsible for overseeing daily parking operations, ensuring efficient traffic flow, exceptional customer service, and enforcement of parking policies. This role supervises a team of parking attendants or enforcement officers and ensures compliance with safety and operational procedures.
Key Responsibilities
- Supervise parking attendants, cashiers, and enforcement staff assigned to the lot.
- Oversee vehicle entry/exit flow, lot occupancy, and space availability to optimize efficiency.
- Ensure staff provide courteous and timely service to customers.
- Monitor adherence to parking rules, ticketing procedures, and fee collection.
- Handle and resolve customer concerns, disputes, or incidents professionally.
- Conduct routine inspections to ensure cleanliness, safety, and operational readiness of the lot.
- Train new staff on procedures, safety practices, and customer service expectations.
- Verify accuracy of collected revenue and ensure timely bank deposits or handoffs.
- Coordinate with maintenance or technical staff for repairs to gates, pay stations, or signage.
- Maintain accurate records of staffing, incidents, and shift activities
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate degree in business or related field is a plus.
- 2+ years of experience in parking operations, including supervisory responsibilities.
- Strong leadership, communication, and conflict-resolution skills.
- Basic computer proficiency and familiarity with parking management or POS systems.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver’s license with good criminal records
PHYSICAL DEMANDS & WORKING CONDITIONS:
- Work is performed outdoors and indoors, with exposure to varying weather conditions.
- Frequent standing, walking, and moving throughout the parking area.
- May require lifting or moving equipment or supplies up to 25 lbs.
- Possible exposure to vehicle noise, traffic fumes, and outdoor elements.
- Must be able to respond quickly in emergencies or high-traffic situations.
BenefitsJoin our team and enjoy an outstanding benefits package, including:
Full Time OnlyGenerous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
Part Time401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.