Sr Integrated Eligibility Systems Trainer

Job Description

Job DescriptionJob Description:

Short Description:
Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design, development, and delivery of Eligibility systems training.

Complete Description:
Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting MAGI, SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the Client Team, building relationships with frontline staff and their leadership.

The core duties associated with the role are as follows:
Analyze, design, develop, and test industry-standard training materials in support of ongoing continuing improvement and new releases.
Provide hands-on support for frontline workers and their supervisors.
Deliver quality training with measurable outcomes.
Conduct post-training assessments, including observations. Assist in establishing best-practices for Level 1, Level 2, and Level 3 assessments.
Analyze system support tickets to identify training and support needs.
Mentor other eligibility trainers in best practices for adult learning.

Behavior Characteristics:
Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter

CONTRACT JOB DESCRIPTION
Responsibilities:
1. Coordinates IT project management, engineering, maintenance, QA, and risk management.
2. Plans, coordinates, and monitors project activities.
3. Develops technical applications to support users.
4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life-cycle is in compliance with District standards and procedures.
10. Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g., Articulate or comparable platforms)
11. Candidates should possess experience conducting user acceptance testing (UAT), and the ability to design, build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Minimum Education/Certification Requirements:
Bachelors degree in Information Technology or related field or equivalent experience

Skills Matrix
16+ yrs planning, coordinating, and monitoring project activities
16+ yrs leading projects, ensuring they are in compliance with established standards/procedures
Bachelors degree in IT or related field or equivalent experience
Experience presenting information and/or delivering in-person training.
Prof. with a wide variety of technology and software including Word, Excel, Access, PowerPoint, Outlook, Acrobat, Skype for Business, Visio, Snag etc.
Expert knowledge of the principles and practices of adult learning.
Advanced knowledge of instructional methods and training techniques.
Ability to facilitate training sessions.
Ability to evaluate the effectiveness of training techniques.
Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience.
Ability to manage multiple & competing priorities with short deadlines. Ability to use judgment & critical thinking to interpret, prioritize& follow policy
Experience training the IBM Cram CGISS and HCR modules.
Experience training Integrated Eligibility systems to frontline workers.
Experience with SNAP, TANF, and Medicaid programs and policy.