Assistant Office Manager - State Farm Agent Team Member

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

Location: Full-Time, Springfield, PA

Job Overview
We are looking for a reliable and customer-focused Lead Administrative Assistant to anchor our fast-paced insurance office. You will greet policyholders, manage daily office workflows, order supplies, and coordinate schedules while guiding other support staff to deliver the standard of a good neighbor.

Key Responsibilities

• Greet visitors, answer incoming calls, and route customer inquiries with a warm, professional demeanor
• Process routine policy changes, service requests, and billing inquiries
• Maintain client files, records, and confidential customer information securely
• Manage office calendars, appointments, and meeting preparations for the agent and sales team
• Handle daily office logistics, including mail sorting, inventory tracking, and ordering supplies
• Supervise, train, and support junior or part-time administrative staff

Qualifications

• High school diploma required; college background or administrative certification preferred
• 3+ years of proven office administration, reception, or customer service experience (insurance industry experience is a strong plus)
• Proficient with computers, MS Office, and digital filing systems
• Exceptional communication, listening, and interpersonal skills
• Property & Casualty (P&C) insurance license or willingness to obtain one quickly (preferred for career growth)

Submit your resume for consideration. Upon receipt and review will contact you to discuss further.