Job Description
Job Description
SUMMARY: The Account Manager computes, classifies, and verifies numerical data for use in maintaining escrow/operating account records of multiple clients.
DUTIES AND RESPONSIBILITIES:
- Reviews and verifies account transaction records to ensure accuracy and completeness of entries in financial systems.
· Identifies, investigates, and resolves discrepancies between bank statements and account records.
· Prepares and maintains reports detailing reconciled and unreconciled differences for internal and external audit purposes.
· Utilizes reconciliation software and tools to automate and enhance efficiency.
· Coordinates with external entities (bank, vendors, and clients) and internal departments to resolve reconciliation issues and ensure consistent client service.
· Develops and maintain a long-term working relationship with assigned clients.
· Ensures clients receive reconciliations in a timely fashion.
· Communicates clients’ needs and demands to Vice President.
· Manages projects within client relationships, working to achieve client goals while meeting company goals.
· Identifies opportunities to grow business with existing clients by evaluating client needs and offering additional services to clients.
· Maintains up to date client records in Smart Sheets of communications, information, passwords, etc.
· Partners with the New Client Coordinator to onboard and integrate new clients while developing existing client relationships.
· Performs all other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate) required and at least one year of banking/accounting experience preferred.
· Language Skills – Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
· Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
· Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires advanced knowledge of Microsoft Office.
COMPETENCIES:
- Communication - Speaks and writes with concise clarity and good effect. Understands clearly and quickly when instructions or orders are received. Knows their audience and can adjust to each setting to effectively relay or explain data.
- Attention to Detail – Performs tasks with care; is thorough; checks work to ensure accuracy and completeness; remains aware and takes care of details that are easy to overlook and dismiss as insignificant.
- Complex Problem Solving - Identifies complex problems and reviews related information to develop and evaluates options and implement solutions.
- Time Management - Uses time effectively and efficiently; concentrates efforts on the more important priorities; organizes schedule thoroughly and identifies effective ways to save time by combining tasks and prioritizing.
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables by encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.