Job Description
Job Description
Position Summary
The Receptionist at Isbell Rentals serves as the first point of contact for clients, tenants, vendors, and visitors. This role sets the tone for the entire company and plays a critical role in day-to-day operations. The ideal candidate is professional, organized, friendly, and thrives in a fast-paced environment where multitasking and clear communication are essential.
Key Responsibilities
- Greet all visitors warmly and professionally, ensuring a positive first impression of Isbell Rentals
- Answer and direct incoming phone calls efficiently and accurately
- Manage multiple lines of communication including phone, email, and in-person inquiries
- Assist tenants, homeowners, and vendors by providing accurate information or routing requests to the appropriate department
- Enter and update information in company systems (AppFolio and related platforms)
- Support work order intake and help identify routine vs. urgent requests
- Maintain a clean, organized, and welcoming front office area
- Handle incoming and outgoing mail, deliveries, and office correspondence
- Assist with general administrative tasks as needed to support office operations
- Maintain professionalism and confidentiality at all times
Required Skills & Qualifications
- Strong multitasking and time-management skills
- Excellent verbal and written communication skills
- Friendly, professional demeanor with strong customer service instincts
- Ability to stay calm and organized in a fast-paced environment
- High attention to detail and follow-through
- Comfortable using computers, phones, and office software
- Ability to learn property management systems and office procedures
Preferred Qualifications
- Previous receptionist, customer service, or administrative experience
- Experience in property management, real estate, or a professional office setting
- Familiarity with AppFolio or similar software is a plus
Why Join Isbell Rentals
Isbell Rentals is a locally owned property management company committed to professionalism, teamwork, and community. Our receptionist is a key part of the team and plays a vital role in ensuring smooth operations and excellent service for our clients and residents.