Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Our role of Talent Acquisition is one of the most important positions in the company. This position requires at least 3 years of Recruiting or Human Resources experience. If you are a motivated, goal-oriented individual who works well independently and with a team, apply with us today!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
As a Talent Acquisition Specialist, you are responsible for the entire recruitment life cycle. You will manage inbound and outbound telephone calls with potential candidates. You will complete phone interviews, schedule on-site interviews, process on-site interviews, track the hiring process within our system, and assist with the development of new recruiting processes and tools. You will complete data entry in our employee data base and manage personnel filing along with other duties.
Key Responsibilities:
- Travel off-site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs.
- Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events.
- Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens.
- Complete daily and weekly reports on recruitment activities and statistics.
- Maintain employment records.
- Keep employee files up to date and organized efficiently.
- Perform various tasks within the human resources systems to maintain employee information and time keeping data.
- Stay up to date on employment laws.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.
Specific qualifications for the Talent Acquisition Specialist include:
- Strong attention to detail
- Data entry accuracy
- Understanding of and willingness to adhere to process guidelines
- Exceptional time management skills
- Solid sense of ownership
- Advanced skills with MS Office tools
- Impeccable attendance
- Ability to work in metrics driven, fast-paced, and dynamic environment
- Timely, proactive, and assertive, problem-solving
- Strong understanding of confidentiality
- Experience in a call center environment is preferred but not required