Job Description
Job DescriptionKEY ACCOUNT EXECUTIVEWe're looking for a detail-obsessed account orchestrator who thrives on managing high-value, complex B2B deals from execution through delivery. This isn't a hunting role — it's about flawlessly executing multi-stakeholder projects shaped by leadership, while keeping every detail, timeline, and internal handoff locked down.The Key Account Executive will be assigned some of the most important accounts for the company. The focus will be to evolve the relationship with our key customers as well as identify new opportunities for growth. You’ll be a brand representative; educating customers on our products and providing white-glove customer service.This role is a full-time salary role based out of our Tempe, AZ office reporting to the Director of Sales and working closely with the Executive Team. This is NOT a 100% remote role. Travel expectation is 5–10% annually.WHO YOU ARE FOR THE TEAM
- Minimum 3 years of experience handling B2B accounts in product-based sales (physical goods), preferably handling SKU variation and custom orders.
- Wholesale apparel or product experience strongly preferred.
- Proven ability to manage long, complex sales cycles (3–6+ months) with demanding, high-end clients across multiple locations.
- Exceptional organizational skills — experience managing multiple concurrent projects with shifting timelines and intricate details without anything slipping.
- Ability to build strong rapport and trust to maintain partnerships with special accounts.
- Confident in taking action and self-motivated.
- Familiarity with CRM tools (preferably Zoho) and proficiency in Google Suite is a plus.
- Effective communicator (written & verbal) with strong organizational and presentation skills.
- Energized by keeping complex systems running smoothly.
- Views attention to detail as a competitive advantage.
- Values structure and partnership with leadership.
- Comfortable being the person everyone depends on to ensure nothing slips.
HOW YOU WILL CONTRIBUTE
- High-level communication and strategy with clients and internal leaders while setting correct expectations for next steps and fulfillment.
- Analyze data to track key account performance, identify trends, and develop actionable insights for strategic decision-making.
- Manage intricate internal workflows and complex deals, owning every detail including timelines, SKU variations, and fulfillment across multiple concurrent projects.
- Provide attentive customer service while collaborating with internal teams through proactive communication and follow-through.
- Uncover customer needs and present the proper solution by demonstrating knowledge of products and value propositions.
- Remain composed and adaptable as orders change or timelines shift without losing track of details.
- Manage expectations, solve problems proactively, and ensure every order exceeds client standards.
- Continuously learn and contribute to a winning, collaborative team environment.
WHY YOU’LL BE EXCITED TO WORK HEREIn addition to working with high-end, enterprise clients on the front end of concept and design, we offer a community of people who are committed to the same goal, work collaboratively, and have fun.
- Bonuses and incentives based on performance
- Comprehensive benefits including medical, dental, vision, HSA, and 401K match
- Generous PTO and sick time
- 12 paid holidays annually including your birthday
- Company learning, wellness, and team building events
- Annual apparel credit and quarterly clothing purges
- Opportunity to make a difference with teammates who believe in core values of teamwork, can-do attitude, integrity, respect, fun, and evolve