Customer Service Specialist Temp to Perm

Job Description

We are currently recruiting for a Temporary Customer / Consumer Services Specialist (Remote in the NY area) Office located in Westchester County, NY. This is a Temp to Perm opportunity. Monday – Friday standard business hours 9:00am - 5:30pm EST. Temp rate will be $20.00 - $23.00 hourly. The CS Specialist will provide exceptional customer care and ensure a positive experience for consumers by addressing inquiries and resolving complaints. This is a great opportunity to work with a growing and successful consumer products company.

Responsibilities:

• Interact and assist customers via telephone, email, and/or online chat
• Provide support and information on products and/or services
• Engage consumers, provide support and create a positive shopping experience
• Present all information in a positive, conversational, and compassionate manner to develop relationships with consumers
• Answer inbound calls from consumers in a prompt and professional manner
• Provide technical assistance to consumers for multiple product collections
• Field consumer questions and complaints; escalate as needed
• Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and consumers
• Make appropriate decisions and exhibit sound judgment based on information provided
• Review warranty claims to determine if replacement is necessary
• Create, update and take payments for manual orders
• Communicate with global consumer service counterparts as necessary
• Provide timely feedback to management regarding challenges, consumer concerns and/or product trends
• Perform other related duties / projects as assigned

Requirements:

• Excellent verbal and written communication skills including active listening
• Proficient computer skills with the ability to learn new software
• Knowledgeable in Microsoft Office Suite-Basic Excel and math skills are required
• Strong attention to detail and follow up skills
• Must be able to work efficiently and able to meet all KPIs

This is a remote temporary opportunity (possible temp - perm) in the NY area. Temp rate will be $20.00-$23.00 Hourly. Perm role will be 47K - 50K Base. Must live in USA. No sponsorship. Must be a US citizen or permanent resident.