Job Description
Job Description
We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.
Key Responsibilities:
- Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.
- Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.
- Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.
- Maintain a high level of product and account knowledge through regular training and hands-on management.
- Communicate commercial terms and product details confidently with customers and sales teams.
- Proactively manage orders, maintaining consistent communication to exceed customer expectations.
- Apply business guidelines to effectively resolve customer situations and inquiries.
- Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.
- Collaborate efficiently within a team-oriented environment to support operational objectives.
• Fluent in English, with strong oral and written communication skills.
• Proven ability to solve complex problems efficiently.
• Demonstrated experience in building and maintaining customer relationships.
• Skill in making informed decisions in all aspects of account management.
• Ability to collaborate effectively with supply chain and other departments.
• Proficient in analyzing data and using systems to support decision-making.
• Intermediate proficiency in Microsoft Excel.
• Minimum of 3 years of customer service or account management experience within a relevant industry.