Client Service Representative

Job Description

Job Description

To provide friendly, highly skilled customer service to PoH patients and members so they feel valued and supported.

Job Duties include, but are not limited to:

· Answer membership inquiries from individuals on-site or by telephone and provide or mail necessary information

· Register new members

· Check-in patients

· Schedule physical therapy visits

· Conduct Aquatic Wellness Membership Orientation

· Database input

· Process membership fees and daily usage fees from patrons

· Listen to and respond to patrons’ requests or concerns in an appropriate manner

· Open & close facility as requested by supervisor.

· Assist with filing, copying, typing and bulk mailings as necessary

· Assist with special events as necessary

· Maintain a positive, helpful and professional demeanor at all times

· Prepare patient files

· Assist with Food Pantry

· Participate in Outreach activities and events

Required Education or Skills:

· High school graduate

· Computer literate with an understanding of Microsoft Office programs and database usage

· Ability to handle money and prepare daily and weekly accountings

• Ability to alphabetize and set up filing system

• Ability to work with elderly, disabled and diverse communities

• Ability to work under pressure and utilize good judgment

· Pleasant, helpful and patient personality

· Ability to speak in public

· CPR certified or ability to become certified