Job Description
Job DescriptionThe Account Manager will be an integral part of the National Accounts and Business Development team. Responsibilities
- Franchise facing support to drive revenue. Targeted accounts will be assigned.
- Partners with Sales to support execution of new and existing business in support of BrightStar Care's overall national accounts and regional partnership strategy. Provides support to sales leaders by conducting client meetings, helping to facilitate by organizing and lifting projects that are revenue driving opportunities.
- Understands network capabilities of current product offerings, identify weaknesses and challenges for the Franchisee’s and develops training or processes to resolve these challenges.
- Meets with National Account Sales Team to understand and document partner requirements. Analyzes partner needs and leads high level solution design during sales process to craft appropriate support for BrightStar Owners and staff
- Meets with Central Intake staff to discuss declines of business, formulate a plan to address the declines that may include working with the partner and continue to drive revenue via Central Intake.
- Maintains library of project management templates and other supporting content and develops new content as required with maximum reuse of past proposal content.
- Serves as voice of partner and SME that understands partner requirements during solution development. Works closely with Product Development to develop partner specific solutions.
- Acquires understanding of partner organization and stays abreast of changes and external conditions in their account's sub-sectors that may impact accounts and makes appropriate recommendations to protect and grow the BrightStar market share with accounts.
- Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.
- Conducts on-going trainings for Franchisee’s and staff to ensure we are driving maximum revenue.
Required Skills
- A minimum of 3 years of experience and demonstrated proficiency in a healthcare sales support or account management role successfully supporting multiple accounts simultaneously with history of succeeding in a metric oriented organization and can demonstrate that you have exceeded revenue targets and year over year growth.
- Industry Knowledge: A minimum of 3 years experience working closely with post acute or home healthcare providers, health systems or health plans.
- Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
- Change Management: Evidence of successful past experience helping others manage change in their organizations; a strong aptitude for problem-solving, negotiation, and mediation skills.
- Ability to travel periodically (domestic) in support of accounts and franchisee teams.
- Strong communication skills and ability to perform effectively in a demanding environment.
- The ability to successfully manage multiple concurrent tasks/projects and meet deadlines.
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Word, Powerpoint, Excel, Outlook and Zoho or other CRM.
Additional Skills
- Learning-Oriented: Willingly accepts assignments that broaden capabilities, learns from experiences, and demonstrates a personal commitment to continuous learning.
- Flexible: Flexible in dealing with change, responds promptly and calmly to changes.
- Dedicated to Continuous Improvement: Follows up on new ideas, develops and implements plans for improvement.
- Creative & Innovative: Finds new ways to improve processes, generates new ideas to meet business needs and extends thinking beyond conventional limits.
- Prepared & Organized: Balances planning with the need for action.
- Solution-Focused & Analytical: Actively seeks solutions to problems without being asked.
- Team-Oriented: Develops and maintains effective relationships with colleagues.
- Resilient: Accepts and learns from failure, stays constructive when criticized.