GLAAS Tier 2 Analyst USAID Cons

Job Description

Job Description

Title: GLAAS Tier 2 Analyst

Department: USAID IT Services

Reports To: Help Desk Manager

Work Location & Flexibility: We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time.

Role Summary:

As a GLAAS Tier 2 Analyst, you’ll provide critical Operations & Maintenance (O&M) support for the USAID Global Acquisition and Assistance System (GLAAS) and its interfaces. You’ll troubleshoot technical issues, assist global end-users, and maintain system documentation to ensure smooth operations and compliance with Agency standards.

What You’ll Do (Key Responsibilities):

• Deliver Tier 2 service desk support, including user management and issue resolution.
• Perform system administration tasks and troubleshoot technical problems across GLAAS and its interfaces.
• Maintainaccuratedocumentation andknowledgeresources for internal and external stakeholders.
• Conduct proactive systemmonitoringtoidentifyand address potential issues before theyimpactoperations.
• Collaborate with technical and business teams to ensuretimelyticket resolution and system updates.
• Support fiscal year-end activities, including reporting and data validation.

What You Bring to the Team:

• Hands-on experience with the USAID Global Acquisition and Assistance System (GLAAS), including Tier 2 support and troubleshooting.
• Strong technical problem-solving skills and ability to manage complex issues under time constraints.
• Familiarity with system administration tasks and enterprise application support.
• Excellent communication skills forassistingglobal end-users and coordinating with technical teams.
• Detail-oriented approach to documentation and compliance requirements.
• Ability to work collaboratively in a fast-paced, mission-driven environment.

About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.