Airline Passenger Service Agent

Job Description

Job Description

Job Description

• Part-Time Positions
• Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
• Number of weekly hours may increase or decrease due to seasonal flight changes.
• Must be willing to travel to Seattle WA for 8 days of training
• Must able to work shift 2pm to 7:30 pm
• Position will serve the Alaska product

General Purpose of Job (s):

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.

Ensures compliance with FAA, Airline, and airport regulations.

Enforces safety/security measures and protects sensitive zones.

Assists Customers with special needs, e.g., those needing assistance with boarding.

Ad hoc assignments, as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English; bilingual skills a plus.

Ability to work efficiently under time constraints.

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Must be well-groomed.

Other duties as assigned.

Complete all required training

Only complete tasks for which you are fully trained

Report any safety hazard or incident immediately

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings and be helpful on the job.

Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands:

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years of Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete required training.

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.

Company DescriptionTrego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!

We offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.

Company Description

Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!\r\n\r\nWe offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.