Dispatcher

Job Description

Job Description

Responsibilities:

1. Route Planning and Coordination:

   • Create optimized transportation routes based on student locations, traffic conditions, and school schedules.
   • Ensure that routes are efficient, safe, and adhere to all relevant regulations and guidelines.

2. Communication and Coordination:

   • Maintain constant communication with school administrators, parents, and drivers to relay important information and updates.
   • Monitor vehicle locations and respond promptly to any deviations from the established routes or delays.

3. Driver Management:

   • Assign drivers to specific routes and vehicles based on availability, qualifications, and route compatibility.
   • Provide drivers with detailed route instructions, student information, and special requirements.

4. Emergency Response:

   • Develop and implement emergency response procedures, including communication protocols and contingency plans.
   • Coordinate with relevant parties in the event of accidents, breakdowns, or other unexpected incidents.

5. Data Management:

   • Maintain accurate records of route schedules, driver assignments, and student information.
   • Compile and analyze transportation data to identify trends, areas for improvement, and opportunities to enhance efficiency.

6. Customer Service:

   • Address inquiries, concerns, and feedback from parents, schools, and drivers in a professional and courteous manner.
   • Actively seek ways to enhance the transportation experience for all stakeholders.

7. Training and Compliance:

   • Ensure that drivers are familiar with safety protocols, regulations, and company policies.
   • Conduct regular training sessions for drivers to promote safe driving practices and excellent customer service.

8. Problem Solving:

   • Identify and resolve operational challenges, such as route changes, vehicle maintenance issues, and scheduling conflicts.

Qualifications:

• High school diploma or equivalent (some college coursework preferred).
• Prior experience in dispatching, logistics, or transportation operations is a plus.
• Strong communication and interpersonal skills.
• Proficiency in using dispatch software and GPS tracking systems.
• Ability to multitask, stay organized, and handle stressful situations.
• Familiarity with local traffic regulations and school transportation guidelines.
• Problem-solving skills and a proactive approach to addressing issues.
• Flexibility to work varying hours, including early mornings and occasional evenings.

Company DescriptionDispatching Skills, Communication, Problem-Solving, Organization:, Customer Service, Geographic Knowledge, Technical Proficiency,Emergency Response, Team Collaboration, Analytical Skills

Company Description

Dispatching Skills, Communication, Problem-Solving, Organization:, Customer Service, Geographic Knowledge, Technical Proficiency,Emergency Response, Team Collaboration, Analytical Skills