Job Description
Job Description
We are seeking a driven and hands-on Medical Collections Team Supervisor to lead and develop a team of Patient Care Representatives. This leader will play a critical role in driving performance, ensuring compliance, and delivering excellent customer service in a medical collections and billing environment. You’ll partner with management to refine workflows, meet client and regulatory standards, and champion continuous process improvement. Following a fully onsite training and initial 90 days, candidates will move to a hybrid schedule 2 days in Office/3 days home.
Must be local (45 minute radius of Lima).
Hours: Monday - Friday 8am - 5pm
Responsibilities for the position:
- Lead the team by example, establishing high standards for performance, quality, and regulatory compliance.
- Mentor, coach, and develop team members through real-time feedback, quality reviews, and ongoing training.
- Manage daily workflow, monitoring and directing team productivity according to established metrics.
- Address escalated patient/customer calls, resolve complex billing or insurance issues, and facilitate dispute resolutions as needed.
- Review and analyze production and quality reports, identifying trends and improvement opportunities.
- Conduct regular team meetings, stand-ups, and training sessions to maintain communication and engagement.
- Act as a subject matter expert on internal technology, systems, and medical collections processes.
- Support recruitment, scheduling, performance reviews, and participate in special projects as assigned.
- 2+ years’ experience in a medical collections, revenue cycle, or healthcare billing environment preferred.
- Prior supervisory or team lead experience strongly desired.
- In-depth knowledge of medical revenue cycle, patient billing, and insurance processes.
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to coach, mentor, motivate others, and drive team accountability.
- Proficient with EHR and billing software (e.g., Epic) and office productivity tools.
- Adaptable, analytical, and committed to continuous improvement.