Job Description
Job Description
Member Services Specialist
Contract: 6 Months (chance for hire)
Remote Full Time
HEAVY PHONE WORK
JOB START 10.06.2025
MUST BE AVAILABLE FOR EQUIPMENT SET UP 10.01 AND 10.02
PAY RATE: $18
The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.
Responsibilities:
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits Education & Experience
• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Additional Qualifications:
• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
Preferred Qualifications:
• Contact Center experience
• Some college coursework
• CPhT certification
• Fluency in another language (Spanish)
• Pharmacy Benefit Management or other Healthcare experience
• Work from home (remote) experience (where applicable)
Physical Demands:
• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holiday
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CA
Company Description
Based in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r\nWomen and Minority owned – NMSDC Certified\r\nOffices in MN (Corporate), TX, CA