Job Description
Job DescriptionJob Title: Manager, Outbound Operations
Location: Miami, FL
Job Type: Full-Time
About the Role
We are seeking an experienced Manager, Outbound Operations to oversee outbound warehouse activities at a high-volume distribution center in Miami, FL. This role is responsible for leading order picking, packing, and shipping operations to ensure customer orders are fulfilled accurately, efficiently, and on time.This is a great opportunity for a results-driven leader who thrives in a fast-paced environment and is passionate about driving productivity, accuracy, and continuous improvement.
Key Responsibilities
Outbound Operations Management
- Oversee daily picking, packing, and shipping operations
- Ensure orders are fulfilled accurately and shipped within service level agreements
- Manage order prioritization and workflow to meet deadlines
- Coordinate with transportation providers and internal teams to ensure efficient shipping
Order Fulfillment
- Ensure accurate picking and packing through established processes and quality controls
- Implement best practices to reduce errors, damages, and delays
- Monitor order throughput and workflow efficiency
Shipping & Logistics Coordination
- Oversee shipment preparation, labeling, and documentation
- Ensure compliance with carrier and regulatory requirements
- Coordinate outbound schedules with carriers and logistics partners
Quality Control & Accuracy
- Implement and oversee quality control processes across fulfillment and shipping
- Conduct audits to ensure accuracy and compliance with standards
- Monitor error trends and identify root causes
- Partner with cross-functional teams to implement corrective actions
- Ensure damaged or incorrect inventory is properly documented and escalated
Team Leadership
- Lead, coach, and develop supervisors and warehouse associates
- Set productivity targets and monitor team performance
- Drive engagement, accountability, and a culture of safety
Process Improvement
- Identify opportunities to improve fulfillment efficiency and reduce bottlenecks
- Implement improvements in picking, packing, and shipping workflows
- Collaborate with inbound operations for seamless coordination
Reporting & Metrics
- Track KPIs including order accuracy, on-time shipments, and productivity
- Provide reporting and insights to distribution center leadership
Qualifications
Experience
- 5+ years of warehouse or distribution center operations experience
- 2+ years of leadership experience managing teams
- Strong experience with order fulfillment, shipping, and WMS systems
Skills
- Strong leadership and operational management skills
- Expertise in order fulfillment and shipping operations
- Experience with Warehouse Management Systems (WMS)
- Strong analytical and problem-solving abilities
- Ability to manage high-volume operations
- Excellent communication and organizational skills
Why Join Us?
- Opportunity to lead operations in a fast-growing distribution environment
- Collaborative and team-oriented culture
- Career growth and advancement opportunities
- Competitive compensation and benefits
How to Apply
If you're interested in this opportunity, please apply directly or submit your resume for consideration.Equal Opportunity Employer
Careerxchange is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.
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