Job Description
Pay: $65,000/year + a full benefits package including Medical/Dental/Vision, Short-Term Disability and Life Insurance, 401k with a 4% match, 10 days PTO, 3 Paid Holidays, and an Employee Discount
Overview: Our client, a wholesale commercial bakery and distributor in Denver, is seeking a Customer Service and Office Manager to join the team! The Customer Service & Office Manager oversees the office operations and customer service team, and ensures customers receive excellent service. To be successful in this role, the Customer Service and Office Manager must be a strong leader/people manager, technologically savvy, a problem-solver, customer-service minded, and come with fresh ideas! This position reports to the VP of Sales and Operations and has 4 direct reports.
This position:
- Manages office administration
- Ensures the customer service team has resources to deliver superior service
- Ensure customer service tools and resources perform efficiently
- Troubleshoot tech issues and connect with IT support as needed
- Ensure customer needs are heard throughout the company
- Responds to feedback
- Looks for ways to improve processes and create efficiencies
- Track team's performance
Schedule: Monday - Friday, 8:00 AM - 4:30 PM (30-minute unpaid meal break) and weekends as needed (minimal)
Qualifications:
- College degree, Associates or Bachelors
- 3 + years' experience in a leadership position in customer service
- Highly proficient in Microsoft 365 and Microsoft Office Suite, especially Excel
- Strong interpersonal skills
- People management skills, including performance management
- Technologically savvy
- Excellent verbal and written communication skills
- Application of emotional intelligence in daily interactions and decision-making
- Strategic planner
- Ability to anticipate needs, multi-task, and problem solve
- Customer service oriented mindset
- Basic math skills