Job Description
Job DescriptionWe are looking for an experienced Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency.
Responsibilities:
• Manage and follow up on outstanding payments with business clients to ensure timely resolution.
• Handle challenging and intricate collections cases, employing effective negotiation strategies.
• Perform thorough cleanup of accounts receivable and collections records to streamline operations.
• Transition to softer collections efforts after addressing high-priority cases.
• Maintain accurate documentation and records of all collection activities.
• Utilize multiple systems to track and manage accounts and payments.
• Collaborate with internal departments to address billing discrepancies and resolve client concerns.
• Monitor aging accounts and develop strategies to minimize overdue balances.
• Provide regular updates and reports on collection progress to management.
• Ensure compliance with company policies and industry regulations during all collection activities.• Proven experience in commercial collections and accounts receivable management.
• Strong knowledge of credit and collection processes.
• Ability to handle complex and challenging collection cases effectively.
• Familiarity with billing and collection procedures.
• Proficiency in using multiple systems to manage accounts and payments.
• Excellent communication and negotiation skills.
• Strong attention to detail and organizational abilities.
• Ability to work collaboratively with internal teams and external clients.