Benefits Administrator

Job Description

Job Description

AlphaStaffHCM is seeking a Benefits Administrator responsible for the day-to-day administration, coordination, and support of employee benefit programs. This role serves as a key point of contact for employees, vendors, and internal stakeholders to ensure accurate benefits administration, compliance, and a high level of customer service. The Benefits Administrator plays a critical role in supporting employee satisfaction by ensuring benefits are communicated clearly, administered efficiently, and aligned with organizational policies and regulatory requirements.

Responsibilities include, but are not limited to:

Benefits Administration

• Administer and maintain employee benefit programs, including medical, dental, vision, life, disability, retirement plans, COBRA, and other voluntary benefits.
• Process enrollments, terminations, qualifying life events, and eligibility changes accurately and timely.
• Maintain benefits data integrity in HRIS and benefits systems; conduct regular audits and reconciliations.
• Employee Support & Communication
• Serve as a primary contact for employee benefit inquiries, providing guidance and issue resolution with a high level of professionalism and confidentiality.
• Educate employees on benefit options, coverage details, and enrollment processes through written communication and one on one support.
• Support open enrollment planning, execution, and employee communications.

Vendor & Carrier Management

• Act as liaison between employees, internal teams, and benefit carriers/vendors.
• Research, escalate, and resolve claims or eligibility issues as needed.
• Ensure timely and accurate carrier submissions and invoicing reconciliation review.

Compliance & Documentation

• Ensure compliance with federal, state, and local benefit-related regulations (e.g., ERISA, COBRA, HIPAA, ACA).
• Support Affordable Care Act (ACA) reporting requirements, filings, and documentation accuracy.
• Maintain benefit plan documentation, summaries, and policies.

Operational & Strategic Support

• Assist with benefits plan renewals, benchmarking, and vendor evaluations.
• Partner with HR, Payroll, and Finance to ensure alignment across systems and processes.
• Identify process improvements to enhance efficiency, accuracy, and service quality.

Qualifications:

Education & Experience:

• Associate degree or 3+ years combined work experience and education.
• Solid understanding of employee benefits programs and applicable regulations.
• Strong attention to detail with proven ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Have an active 2-15 life and health license (or obtain within 1 year).
• Proficient in Microsoft Office with advanced knowledge of Excel/VLOOKUP
• Ability to multitask and be highly organized with strong communication skills.
• Experience with HRIS and benefits administration platforms.
• Client facing or service oriented experience.

Skills & Competencies

• Attention to Detail: Ensures accuracy in payroll processing, reporting, and system updates.
• Customer Service Excellence: Provides timely, professional, and solutions-oriented support to clients and internal partners.
• Time Management: Effectively manages competing priorities in a deadline-driven payroll environment.
• Technical Aptitude: Able to quickly learn, navigate, and troubleshoot payroll and HRIS systems.
• Problem‑Solving: Identifies issues proactively and resolves them efficiently with minimal supervision.
• Communication Skills: Communicates complex information clearly and professionally, both verbally and in writing.
• Collaboration: Works effectively with cross-functional teams, including Payroll, HR, IT, and Client Technology.

Work Environment

This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities.

What We Offer

We are proud to provide a comprehensive and competitive total rewards package designed to support your health, financial security, and overall well‑being. Highlights include:

Competitive Compensation

salary package aligned with experience and market standards.

Robust Benefits Package

• Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).
• Dental & Vision Coverage
• Long‑Term Disability: 100% employer‑paid
• Supplemental Insurance Options
• HSA & FSA Eligibility:
• Includes a $1,000 employer HSA contribution for eligible plans
• Pet Insurance
• Legal Discount Plan
• And more

Retirement Benefits

401(k) plan with company contribution

Wellness & Work-Life Support

Your holistic well‑being matters to us. We offer:

• A year‑round wellness event calendar
• Wellness challenges
• Employee Assistance Program (EAP) for confidential support
• Employee discount program
• A culture that encourages balance and personal wellness

Paid Time Off

• Generous PTO
• Paid holidays
• Floating holiday
• Volunteer time off, empowering you to give back

Company Overview:

Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, and smarter.

Disclaimers:

AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories.

To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.

AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law.

AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law.

This job posting is a corporate role within AlphaStaff’s internal team and is not associated with client-facing staffing services but is intended for hiring within our internal operations.

CCPA Notice can be found at: https://www.alphastaff.com/privacy-notice-to-california-job-applicants/