Job Description
Job Description
The Card Services Specialist supports the credit union’s mission to serve healthcare professionals and their families by managing all aspects of debit, credit, and ATM/ITM card operations. This role ensures that members who often work non‐traditional hours in a demanding environment receive fast, reliable, secure support. Responsibilities include daily card processing, fraud prevention, dispute management, vendor coordination, and delivering exceptional service to internal and external members that aligns with the values of a healthcare‐focused credit union.
The Card Services Specialist will be responsible for:
Card Operations & Member Support
· Process new, reissued, and replacement debit and credit cards.
· Monitor and proactive review daily card reports, process maintenance file and exception debit and credit card items.
· Be card service expert to support member services to resolve members inquiries or issues regarding card products and services such as travel notifications, card controls, PIN resets, spending limit changes, and mobile wallet enrollment.
· Process monthly approved credit card charge offs from the Board.
Fraud Monitoring & Risk Management
· Monitor real‐time fraud alerts and unusual card activity, balancing fraud prevention with minimal disruption to members. Reach out to members when necessary.
· Back up and assist members experiencing fraud or card compromise and guide them through steps to secure their accounts.
· Collaborate with fraud monitoring partners, card networks, and processors to research and resolve fraud events and suggest improvements for the credit union.
Program & Vendor Administration
· Primary person to work with card processors and third‐party providers to resolve issues and maintain service reliability.
· Lead and or assist with card services testing and verification of system updates, new features, digital wallet integrations, and disaster‐recovery processes.
· Lead and or assist with creating or maintain projects and promotions.
· Manage and maintain card inventory such as plastics and insert carrier.
· Manage and maintain card rewards program.
· Develop, apply, and maintain card services policies and procedures for the department and participate in continuous improvement efforts.
Department Support
· Cross department support with marketing effort to promote and educate members on card products and services features.
· Cross department support with compliance to maintain forms, disclosures and Regulatory compliance.
· Cross department training and day-to-day support with member services to resolve members inquiries or issues regarding card products and services.
· Cross training within department for back up and dual control support.
· Assist month-end processing and or audits and examinations when necessary.
This position will be located in our corporate offices in Woodbury Mn. Associated Healthcare offers a competitive salary and excellent benefits which include paid time off, health and dental insurance, and a 401k program which includes matching and profit sharing. Please email your resume to hr@ahcu.org.
Company DescriptionAssociated Healthcare Credit Union serves the medical industry personnel for their banking and financial needs. We take care of those who take care of others. We have 5 locations around the metro area. We have been serving the healthcare community since 1953 and offer benefits such as 401k, PTO, paid holidays, and paid parking to our employees.
Company Description
Associated Healthcare Credit Union serves the medical industry personnel for their banking and financial needs. We take care of those who take care of others. We have 5 locations around the metro area. We have been serving the healthcare community since 1953 and offer benefits such as 401k, PTO, paid holidays, and paid parking to our employees.