Job Description
Job DescriptionSalary:
Farmers all around the world need tools to help provide the very best care to their land and animals. From seed to cheese, we help support those farmers through our herd and feed management solutions, milk recording and analysis, agricultural testing, consulting and more.
For the past 60 years weve woken up each day to support those that never stop feeding the world and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.
Client Services Representative - Lincoln, NE
SUMMARY STATEMENT
As a Client Service Representative, you will provide effective communication and problem solving to client inquiries in a positive manner and promptly respond to client requests and elevate to qualified staff if unable to reach resolution. You will also be responsible for maintaining client database information and performing data entry procedures as required with impeccable attention to detail and remarkable accuracy.
Our ideal candidate would be client satisfaction focused and a strong willingness to learn. This position is 100% in office at our Lincoln, NE location.
Responsibilities
- Provide laboratory reception service.
- Promptly answer phone calls in a friendly manner.
- Assist walk in clients by receiving samples and/or providing requested supplies.
- Manage and respond to client questions, comments and concerns.
- Be proactive in keeping clients informed and providing timely resolution to client requests.
- Communicate relevant client information to management and sales staff directly and via CRM.
- Provide support to website services.
- Establish new accounts and maintain client database in CRM, LIMS and financial software.
- Perform data entry procedures as required ensuring accuracy and timeliness.
- Provide entry of sample information into LIMS software.
- Generate laboratory information sheets and disperse appropriately.
- Issue add tests and reruns as requested and follow through on process.
- Perform corrections of data entry errors in LIMS software.
- Be responsible for mailing and shipping functions.
- Prepare reports of analysis to be mailed. Transport to post office for delivery.
- Prepare supplies to be shipped. Arrange for delivery with the most cost-effective supplier while meeting expected arrival times.
- Promote and adhere to safety in the workplace.
Position Requirements
- High School diploma or GED preferred.
- Ability to prioritize and multi-task in a fast-paced environment.
- Proven organizational and time management skills.
- Detail orientated nature.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Strong computer skills.
- Ability to lift 50 lbs.
- Scheduling flexibility and ability to work overtime as needed based on workflow and deadlines.