Job Description
Job Description
Pay
- $60,000 - $150,000 per year
Job type
- Full-time
Full job description
Service Manager
Antwerpen Auto Group
Contact Linda Peters
410-459-1780 cell
Skills:
Antwerpen is seeking an experienced Service Manager looking to lead an experienced team of service advisors. The successful candidate will be responsible for managing service advisors and making sure that our service department providing excellent customer service, scheduling appointments, and providing estimates and recommendations for repairs. The Service Manager must be able to communicate effectively with both customers and advisors, aid the team in setting and completing their goals, and manage the workflow of the service department, ensuring that all jobs are completed in a timely manner.
Responsibilities:
Set and maintain service advisors, monthly, quarterly and yearly goals.
Ensure that customers are being provided with excellent customer service.
Develop and implement service policies and procedures
Monitor Service Advisor-Customer interactions and help provide accurate information when needed.
Manage department budget and expenses
Collaborate with other departments to ensure seamless operations
Maintain accurate records of customer interactions and transactions.
Resolve customer complaints and issues in a timely and professional manner
Assist customers in understanding their repair needs, costs, and timeframe.
Requirements:
Proven experience as a Service Manager or similar role
Excellent leadership and management skills
Strong customer service orientation
Excellent communication and interpersonal skills
Ability to analyze and interpret data
Strong problem-solving and decision-making skills
Job Type: Full-time
Salary: $60,000.00 - $150,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance