Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Rochester, NH – Part-Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Matched 401(k) options
- Employee & family fuel discounts for your home
- 90 hours paid time off + 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Wellness reimbursement (gym, exercise classes, and more)
- Additional voluntary benefits
About this opportunity
This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. This position is scheduled Monday - Friday between the hours of 9:00 AM and 2:00 PM. Alternative hours may be considered.
What your role will look like
- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
What you’ll bring to this role
- Education: High school diploma or equivalent
- Experience: 2 years of telephone call center experience a plus.
- Intermediate proficiency in MS Office preferred.
Apply now to heat up your career at Eastern!