Bilingual Operations Manager

Job Description

Job Description

The Excellence Architect Who Transforms Commercial Cleaning and Facility Services Into Legendary Client Experiences

The World We Envision

Imagine a world where businesses achieve peak performance and amazing client optics through clean and pristine office environments that elevate employee productivity, overall customer satisfaction, and operational excellence.

Your New Team

You'll join a family-oriented team of passionate professionals who've built the #1 fastest- growing franchise for three consecutive years. We're not just colleagues, we're your success partners on a mission to dominate the commercial cleaning and facility services market through excellence, teamwork, integrity, and obsessive customer focus. Your superpower? Being the field general who develops world-class franchisees, builds unbreakable client relationships, and ensures every facility shines with excellence.

Our DNA

We work with relentless passion and unwavering integrity. We celebrate wins together while maintaining exceptionally high standards. We believe in empowering others to crush their business goals and achieve their personal dreams.

The Ultimate Challenge

Stop here. Only continue reading if you're saying "HECK YEAH!" to the idea of being the operational excellence champion who trains franchisees to greatness, builds legendary client relationships, and ensures every facility meets our exceptionally high standards while expanding revenue through specialty services.

Your Mission: Excellence Architect & Franchisee Development Leader

The Role: Lead franchisee training and development while managing client relationships, conducting detailed facility inspections, driving specialty service revenue, and ensuring seamless account transitions through bilingual excellence and operational mastery.

Your Impact: You're the field engine that transforms good franchisees into exceptional ones, turns satisfied clients into raving fans, and ensures every facility reflects our commitment to excellence.

Six Things You'll Be OBSESSED With:

Franchisee Development Mastery - Train and mentor unit franchisees to achieve operational excellence and business success

Client Relationship Architect - Build unbreakable bonds with customers through consistent communication and proactive account management

Quality Control Commander - Perform thorough monthly facility inspections with laser-focused attention to detail

Revenue Growth Driver - Sell specialty facility services and expand client accounts through consultative excellence

Performance Review Leader - Conduct quarterly franchisee reviews that drive improvement and celebrate success

Launch & Transition Expert - Ensure flawless first cleans and seamless account transfers that wow clients every time

Are You Our Future Operations Superstar?

You're a results-driven professional who lives and breathes these characteristics:

Core Values:

• Integrity-Driven - Uncompromising honesty is your superpower, especially when no one is watching

• Reliable - You're the person everyone counts on when excellence is non-negotiable

• Growth-Minded - Continuously developing franchisees and improving operational systems to reach full potential

Operations DNA:

• Detail-Obsessed - Nothing escapes your inspection; excellence is your only standard

• Proactive - You anticipate client needs and franchisee challenges before they become issues

• Quality-Focused - You turn good service into exceptional experiences that clients rave about

• Adaptable - You handle diverse clients, franchisees, and situations with professionalism and grace

Natural Abilities:

• Magnetic Communication - Professional presence in both English and Spanish that builds instant trust and conveys expertise
• Training Excellence - You develop others and help franchisees reach their full potential
• Relationship Genius - You build lasting client partnerships that drive retention and growth
• Problem-Solving Master - You turn challenges into opportunities and ensure smooth operations

Sales & Service DNA:

• Consultative Selling - Natural ability to identify client needs and present specialty service solutions
• Client Satisfaction Obsessed - You follow up, follow through, and ensure every client is thrilled
• Transition Specialist - You Orchestrate seamless account changes that maintain client confidence

What You Need to Dominate:

• Bilingual proficiency (English/Spanish) - essential for English and Spanish franchisee development and client communications
• 3+ years operations management, training, or account management experience in service industries is highly preferred
• Confidence in building strong client relationships and driving customer satisfaction
• Experience conducting inspections quality audits, or facility assessments is preferred
• Sales ability and comfort presenting specialty services to existing clients is preferred
• Strong training and coaching skills that develop high-performing teams
• Exceptional organizational abilities, problem-solving mindset and attention to detail
• Valid driver's license and reliable transportation for facility visits
• Ability and desire to learn and use new technology quickly
• Self-motivated with ability to work independently while maintaining team synergy

Your Compensation & Growth Structure
• Competitive base salary commensurate with experience
• Performance bonuses tied to client satisfaction and operational excellence metrics

• Sales commissions on specialty services you personally sell
• Growth incentives for franchisee development and account retention
• Clear path to senior operations leadership and regional management opportunities in
our expanding empire

Ready to Become Our Operations Hero?
If you're excited about being the operational excellence champion in Birmingham, developing
franchisees to greatness, building unbreakable client relationships, and driving quality standards
that set the industry benchmark while building your own long-term career, we need to talk.

To Apply: Submit your resume + a brief explanation of how you would positively impact our
team and drive value to our Unit Franchisees and clients through your hard work and
commitment to excellence.
Join us and become the field leader who drives our Birmingham market to legendary status.

To Apply: Submit your resume + a brief explanation of your leadership philosophy and how you would approach your first 90 days as Regional Director in Birmingham. Show us your strategic thinking, leadership presence, and vision for market domination!

Competitive Base Pay plus:

• Base Salary - $50k - $60k
• Plus Monthly Commissions
• Car and Phone Allowances

Company DescriptionStratus Building Solutions is the industry-leading franchise in commercial cleaning and facility services. In an ever-increasing health and environmentally conscious consumer market, the demand for green commercial cleaning services puts Stratus at the forefront of the industry. Stratus Building Solutions is second to none in green commercial cleaning, ranking #1 in North America in 2025. With completely customizable cleaning options, Stratus Building Solutions unit franchisees provide consistent, high quality and reliable commercial cleaning and facility services to a large range of clients; from schools, medical offices, shopping centers, warehouses, dealerships, religious and faith based organizations, professional offices, daycares, retail stores, gyms and so much more.

Company Description

Stratus Building Solutions is the industry-leading franchise in commercial cleaning and facility services. In an ever-increasing health and environmentally conscious consumer market, the demand for green commercial cleaning services puts Stratus at the forefront of the industry. Stratus Building Solutions is second to none in green commercial cleaning, ranking #1 in North America in 2025. With completely customizable cleaning options, Stratus Building Solutions unit franchisees provide consistent, high quality and reliable commercial cleaning and facility services to a large range of clients; from schools, medical offices, shopping centers, warehouses, dealerships, religious and faith based organizations, professional offices, daycares, retail stores, gyms and so much more.