Job Description
Job DescriptionDescription:
Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.
From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.
Great company culture and room for growth.
The Receptionist will act as the first point of contact for Metro Fire Equipment customers. The Receptionists primary responsibility will be to receiving incoming calls and proactively work to resolve the customer concerns or requests by accessing company estimating, scheduling, or billing software and proactively providing customers with requested information. In addition, the Receptionist will be responsible for managing the reception area by greeting customers, maintaining the conference rooms, receiving mail and packages, as well as other administrative duties.
Responsibilities
Professionally answer, screen, and appropriately forward incoming calls with minimal incorrect routing
Courteously greet and welcome all visitors when they arrive and provide the appropriate assistance
Notify company personnel of visitor arrival
Receive, sort, and distribute mail, packages and/or deliveries daily
If any mail is returned, contact employee, and request new/ updated address
Maintain conference rooms calendar and ensure double-booking doesn’t occur
Ensure conference rooms is kept neat and orderly
Keep a clean and safe reception area
Input invoices that come in the mail to Vendor Invoice Bank each day
Fold and mail invoices
Pull reports from Building Reports and provide to customer, as requested
Print, bind, and distribute NFPA manuals and study guides, as requested
Prepare and send birthday and anniversary cards to employees each month
Enter certifications and cards into company intranet
Take inventory of bathroom and office supplies and order/ restock as needed
Perform other related duties as assigned or required
Requirements:
High school diploma/ GED
2+ years of proven work experience as a Receptionist, Front Office Representative, or similar role
Proficient in Microsoft Office Suite
Hands-on experience with office equipment, including but not limited to computer, multi-phone console, printer, etc.)
Professional attitude and appearance
Able to work the hours of 8:00 AM – 5:00 PM
Able to start work at scheduled time, end work at scheduled time, follow-up on all missed calls, answer all incoming calls, etc.
Excellent Communication Skills: expresses self clearly and effectively when talking with internal and external customers
Multi-task: Ability to prioritize and manage multiple responsibilities simultaneously
Self-Motivated: able to stay on task and complete tasks with minimal supervision
Preferred
Knowledge of fire systems and tools
Experience working in ProfitZoom
Knowledge of Building Reports and Compliance Engine
Ability to type 40 wpm
Bilingual in English and Spanish
Benefits
Medical
Dental
Vision
Paid Time Off
Paid Holidays
401(k) matching