Job Description
Job Description
The Inside Sales Representative is responsible for customer service, order processing/tracking, and aligning sales with production.
Company Background: Hesco Armor, Inc. (HAI) is a long-time manufacturer of Hard Armor Plates for personal ballistic protection from rifle and pistol rounds with its factory based in Aberdeen, WA. Everyone on the team has pride in what they make/sell because its purpose is to protect people, and we often have examples where lives are saved. We’re looking for a great addition to our sales team to support with the growth of the business in this high demand market and provide more access to those who need our protection for their mission.
Job Duties and Responsibilities:
- Fielding telephone calls & directing to appropriate personnel
- Liaison between customer, sales team, and production.
- Process purchase orders into sales orders all the way through Invoice
- Follow up on requests for information
- Pull/Create reports as requested
- Updates Smartsheet with the relevant information for orders
- Coordinate with production for lead and delivery times
- Champion RMA’s
- Facilitate customer satisfaction surveys
- Set up new distributors and manage account statuses
- Meeting, greeting and operation in front of house for walk-ins, visitors, and phone calls
- Carry oneself with a constant sense of urgency and a commitment to service to our customers
- Contributes to team effort by accomplishing related tasks as needed
- Collect and process mail and credit card information
- Understand the key features, specifications, certifications regarding Hesco Armor products at a level that can be presented effectively to customers.
- Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively.
- Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents.
- Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts.
- Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc.
- Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process.
- Other tasks as assigned by manager
Required Qualifications:
- 3+ years of experience in sales
- Excellent written and verbal communication skills
- Extensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERP
- Capable of independent operation in a fast-paced environment
- Proven record of effective customer service
Preferred Qualifications:
- 5+ years of experience with sales in LE/Military industry
- Experience in body armor sales
- Experience with State/Local/Federal Law Enforcement
- Understanding of ITAR/EAR laws
- Understanding of NIJ 0101.07/0101.06
Competencies/Behavioral Skills:
- Strong communication (written and verbal)
- Problem solving skills
- Customer service skills
- Organization
- Sales cycle tracking skills
- Persuasive and negotiation skills
Working Conditions:
- In office (Aberdeen, WA)
- Travel up to 15%-25%
- May be required to lift/carry heavy objects occasionally
- Expected to attend trade shows as needed
Performance Metrics:
- Sales Targets
- Customer Satisfaction
- Quality/accuracy of quotes
- Management of deliverables
Benefits:
- 401k with Employer match
- Vacation Leave
- Sick Leave
- Health Insurance (Medical, dental and vision)
- Life Insurance
- Long Term Dissability