Job Description
Job Description
At Robert Half, we specialize in connecting top talent with leading companies to drive success and innovation. Our client, a dynamic and customer-focused organization, is seeking a motivated and resourceful Customer Service Representative to join their team. If you're passionate about delivering exceptional experiences and thrive in a fast-paced environment, this opportunity is for you!
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Provide accurate information about products, services, policies, and procedures to ensure customer satisfaction.
- Resolve customer issues efficiently, escalating complex cases to appropriate departments as needed.
- Maintain and update customer accounts and records, ensuring data privacy and accuracy.
- Collaborate with internal teams to improve processes and customer experiences.
Qualifications:
- High school diploma or equivalent; some college coursework is preferred.
- Previous experience in customer service or a related role is an advantage but not mandatory.
- Exceptional communication skills with the ability to adapt to various customer personalities and needs.
- Strong problem-solving abilities and a solution-oriented approach.
- Proficiency in utilizing technology and data tools to enhance customer interactions.
Appl today!