Job Description
Job Description
Job Summary
A Server in The Elms should be an enthusiastic and engaging host and ambassador, ensuring each guest has a vibrant, enjoyable, and memorable experience worth returning for. This position is an ideal fit for a friendly, colorful, and efficient personality—a person who is passionate about excellent service and sharing the excitement of new food and beverage offerings with locals and visitors alike. The Server role is focused on welcoming our guests, taking and serving food and beverage orders and helping to maintain a quality dining, drinking, and socializing environment are essential to the position. We’re looking for people who care about the guest experience and a job well done. Personalities and individuality are welcome and encouraged; egos and pretention are not! We’re here to take exceptional care of our guests and one another.
Your Duties and Responsibilities
- To provide ‘guest-first’ focused hospitality that leaves our guests with a positive, memorable dining experience.
- Be thoroughly familiar with all food and drink menu offerings, specials and promotions offered, hotel offerings, and the greater area.
- Ability to guide your guests through the menu, curating the best dining experience possible.
- Complete designated side work efficiently and thoroughly.
- Clean and maintain all working areas and equipment.
- Complete all transactions using the Point-of-Sale system.
- Reconcile cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
What You Bring
- 1-year serving experience in a full-service restaurant.
- Prior Wine/Liquor/Beer knowledge a plus.
- Must feel comfortable with the use of technology.
- Ability to work in a constructive, team-oriented environment with a positive, upbeat, and customer-focused attitude.
- Ability to operate smoothly under pressure in a fast-paced environment.
- Flexibility to work nights, weekends, holidays, and busy seasonal days.
- Ability to read, write, and speak fluent and efficient English.
Physical Requirements
- Ability to stand, sit, walk, stoop, kneel and crouch for the duration of shift (eight hours)
- Ability to lift and/or move and/or push up to 40 pounds without assistance
- Ability to use both hands without restrictions in order to carry, serve and clear food and beverage with or without reasonable accommodation
Why Choose Us
To us, genuine human connections make people’s lives better, and we live for those moments and relish in those opportunities. Not just for our guests, but for each other, especially those who work here. We are a family that values each and everyone’s own unique superpowers and strive to put people in positions to best harness them.
We detest soulless, generic hospitality that makes people feel like an afterthought and celebrate that we are in the ‘business’ of creating remarkable, memorable, “unreasonable” hospitality. No one thing we do in our day is more important than making each and every guest, and our fellow team members, feel seen and heard.
You Matter
It all runs from you. The spirited, passionate, authentic you - with your distinct background, gifts, experiences, and unique persona - is fully welcome, and important here. Because we know that when people can be themselves at work, they shine. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. We also know that work is not life, but that the best work enhances life. So your work-life balance is important to us. You should honor your day off, make it holy. And when you are present, be present. Guests feel it; staff feels it, you'll feel it too.
For all the exceptional skills you bring to the table, you’ll receive highly competitive pay and benefits, all while collaborating with a team of motivated-to-make-it-happen coworkers who share a passion for memorable experiences and caring service. In joining you’ll become part of the Green Heart Hospitality family of places to stay, dine, celebrate and seek adventure — with many opportunities for professional and personal growth.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.