Job Description
Job Description
John C. Cassidy is seeking a full-time Service Manager to join our team. In this role, you will be responsible for overseeing all operations within the Service department, including scheduling, dispatch, ticket reviews, invoicing, and customer service, while ensuring cost-effectiveness and adherence to quality standards. This role is crucial in meeting established service and Technician performance goals by optimizing labor and scheduling resources within the allocated budget. The Service Manager collaborates closely with the General Manager to develop and recommend policies and procedures that enhance the department's competitive position and profitability. Additionally, the Service Manager directs activities to ensure that deliverables are completed on time and meet quality and cost objectives, ultimately aiming to satisfy customer needs.
What We Offer:
- Competitive salary based on experience
- Year-round work
- Full benefits package including health, vision, and dental
- 401(k) matching
- Paid time off and holidays
What You'll Do:
- Ensure standards for service and repair quality, equipment, and operator performance are maintained, and cost-effective technology is used to maximize production; ensure fixed assets are preserved
- Develop, monitor, and report on operating costs and performance standards within functional area; alert management of cost and labor overrun; recommend and implement solutions to problems related to same
- Ensure deliverables are made according to needs, specifications, and quality standards
- Advise Technicians on repair and maintenance issues
- Manage effectively budget and controls expenses
- Hire, train, develop, and appraise Service department staff effectively, taking corrective action as necessary on a timely basis and in accordance with company policies
- Remain up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
- Perform other work-related duties as assigned
- Responsible for improving Revenue per job/Average ticket, reduction of call backs, increased membership growth, total truck revenue.
- Time sheet approvals / Time sheet review
What You'll Bring:
- High School diploma, GED, or suitable equivalent
- Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
- Ability to motivate, manage, and train technicians, installers, and dispatchers
- Exceptional written, verbal, and interpersonal skills
- Computer proficiency with working knowledge of Microsoft Office, Excel, and Service Titan is helpful
- Independent thinker
- Five or more years of HVAC industry experience, minimum 4 years in a managerial role
- Must have a clean valid driver’s license
- Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company
- Purchasing/Inventory Control
- Budgeting /Cost center management
Working at John C. Cassidy Air Conditioning & Plumbing:
Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.
Know the company's drug-free workplace policy.
We trust that this information will assist you in making an informed decision as you consider your next employer.
John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.