Job Description
Job DescriptionDescription: HIRING NOW FOR FOH MANAGEMENT AT ALL URBAN ROOTS PROPERTIES(BAWK!, URBAN ROOTS BREWING & SMOKEHOUSE, CERVECERIA)
- Reports directly to the General Manager and/or Officers of the Company
- Training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Ensure low turnover and maintain high morale. Coach, mentor and train a team!
- Oversees safety training. Aid and monitor employee injuries. Oversee accident investigation, prevention, and follow-up.
- Completing and submitting proper/required reports to Human Resource Department.
- Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; alcohol sale & consumption standards and maintaining security systems. Ensure that all building codes and city health department regulations are met and that proper documentation is available upon request.
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; and building relationships with preferred patrons. Resolve customer concerns and complaints to ensure customer satisfaction and loyalty.
- Maintain labor (wage-hour compliance), inventory and product cost controls according to corporate guidelines. Balance receipts against sales, deposit receipts and cash accountability, including bank deposits. Analyze, approve and submit invoices for payment.
- Maintain an awareness of food and product information, merchandise promotions, special offers and advertisements & the training of staff.
- Meet regularly with managers, corporate staff and owners. Implement and disseminate policies, procedures, ideas and new products. Meet and maintain an open relationship with all employees.
- Cooperate and interact with colleagues and co-workers in a positive, respectful, professional manner and with a team approach, offering to assist as needed. Maintain professional & technical knowledge and training of all computer and software programs & equipment including TOAST POS system. Troubleshoot and resolve computer, software, POS, or credit card transaction problems.
- Accomplish company goals; explore opportunities to add value. Demonstrate genuine guest-first hospitality.
Requirements:
Physical and Mental Needs
- Minimum 2 years in a previous management position
- Working knowledge of beer, wine and spirits
- Have strong interpersonal intelligence
- Excited about and familiar with the craft beer community
- Able to stand, walk, and be on your feet for prolonged periods
- Able to read and follow written English instructions (Spanish a plus)
- Able to regularly twist, turn, kneel, climb, stoop, bend, crawl, lift and carry supplies and equipment weighing up to 55 pounds using appropriate techniques and tools
- Able to use repetitive hand and wrist motion
- Able to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance
- Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors
- Able to comply with and enforce all health, safety, and personal hygiene policies and standards
- Follow, coach, and train all SOPs safety protocols
- Strong organizational skills required
- Must love working with people, have a positive attitude, and be a team player
- Multi-tasker and problem solver, especially under pressure
- Desire to grow through demonstrated performance