Job Description
Job DescriptionJob Description
The Supervisor is responsible for day-to-day leadership with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Hampton Roads area
Duties:
• * Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations:
• Workforce Management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned
Requirements
• HS diploma (or equivalent) is required.
• 1-2 years of contact center experience
• 1-2 years of contact center supervisor experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet connection is required
Additional Information
All your information will be kept confidential according to EEO guidelines.