Job Description
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver for the DoubleTree by Hilton in Billings, Montana.
*Must possess a valid driver's licence
Job Purpose:
This position is to provide clean and safe transportation to and from the hotel and/or neighborhood vicinity on a regular basis, to offer information regarding the hotel and to aid the guest as needed and to maintain the property's high standard of guest service and hospitality. The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
• Transport guests to and from the hotel.
• Upon arrival to the hotel, assists guests with any needs into the hotel.
• Maintain vehicle mileage log at the beginning and end of each trip, indicating mileage, time, name and date
• Ensure that vehicle has at least half tank of gasoline always.
• Daily maintenance, including checking and filling fluids to vehicle specifications. Ensure that the van is in good running condition. Report any vehicle problems to management immediately.
• Exterior cleaning inclusive of all windows, walls and door jams a minimum of once per week, or as needed.
• Interior cleaning: empty all ashtrays, pick up loose debris from floor. Daily vacuuming of interior rugs, clean windows keeping them free of fingerprints, wipe seats, seat ledges and other surface areas as needed. Clean any other interior area that would be unsightly to guests.
• Load/unload luggage or packages from the vehicle.
• Knows all safety and vehicle regulations and emergency procedures and how to act upon them.
• Reports all accidents and traffic violations immediately to management/police.
• All other duties as assigned by management.
• Explains hotel amenities to guests.
• Gives accurate hotel information to guests.
• Seeks out work assignments when able.
This job requires the ability to perform the following:
• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks.
• Requires high levels of contract with all types of people. Interacting with people to a high degree as relates to the attending of needs or requests of people or to the expresses or implicit wishes of people. Immediate response is required.
• Shuttle bus driver must possess a valid driver’s license and an excellent driving record must be maintained at all time. Shuttle bus drivers are subject to motor vehicle record checks at any time.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members.
• Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
• Ability to analyze information and make effective judgments.
• Must have a valid driver’s license and an excellent driving record must be maintained at all time. Shuttle bus drivers are subject to motor vehicle record checks at any time.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 150lbs.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring, bending, stooping, kneeling, and walking significant distances on property.
• May be constantly in and out of doors. Vast changes in temperature dependent upon weather conditions. Frequent lifting with considerable bending and stooping.
• Considerable hand and finger dexterity to lift and grasp objects such as room keys and luggage handles. May require continued repetitive bending and stooping.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred.
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program