Job Description
Job Description
Job Title: Remote Client Support Advocate
Hourly Pay: $18 - $24/hour
Summary:
We’re seeking a proactive and compassionate Client Support Advocate to join our remote team. In this role, you will be a trusted resource for our clientsresolving issues, answering questions, and ensuring a positive experience. If you excel at building relationships and love supporting others, we’d love to have you on board.
Key Responsibilities:
- Deliver exceptional support via phone, email, and live chat to clients in need of assistance.
- Address client concerns promptly and professionally, ensuring full resolution.
- Understand client needs and recommend effective solutions or services.
-
Accurately document client interactions and follow up on open cases.
- Collaborate with cross-functional teams to ensure efficient service delivery.
- Collect client feedback and share insights to help improve service quality.
Qualifications:
-
Strong communication and interpersonal problem-solving skills.
- Previous experience in customer support, client services, or a related role.
-
Comfortable using CRM platforms and support tools.
-
Highly organized with attention to detail and the ability to multitask.
-
Self-motivated and able to thrive in a remote work environment.
- Stable high-speed internet and a quiet, dedicated workspace.
Perks & Benefits:
-
100% remote flexibilitywork from anywhere.
-
Competitive hourly pay: $18 - $24, based on experience.
-
Paid training and continuous development to set you up for success.
-
Flexible scheduling, with options for evening and weekend shifts.
-
Opportunities for career growth within client support and beyond.
- A supportive, team-oriented work culture that encourages collaboration and success.