Patient Care Coordinator

Job Description

Job Description

We are seeking a compassionate and detail-oriented Patient Care Coordinator to support administrative functions within our healthcare practice. This role serves as a key point of contact for patients, ensuring a smooth, efficient, and positive care experience from check-in through follow-up. The ideal candidate is patient-focused, highly organized, and comfortable balancing hands-on clinical duties with care coordination responsibilities.

This position will primarily be based at our Tarzana office.

Key Responsibilities

• Serve as the primary point of contact for patients, coordinating appointments, referrals, and follow-up care
• Support patient intake, scheduling, and documentation within the EHR system
• Educate patients on procedures, care plans, and next steps to ensure understanding and compliance
• Coordinate diagnostic testing, lab work, and external referrals
• Maintain accurate and timely patient records in compliance with HIPAA and clinical standards
• Assist with prior authorizations, insurance verification, and patient communication as needed
• Collaborate closely with providers, nurses, and administrative staff to optimize patient flow

Qualifications

• Certified Medical Assistant
• 2+ years of experience in a clinical healthcare setting preferred
• Strong patient communication and interpersonal skills
• Proficiency with EHR systems and basic medical documentation
• Ability to multitask and stay organized in a fast-paced environment
• Knowledge of HIPAA, infection control, and clinical safety standards

Preferred Skills

• Experience in outpatient or specialty practice settings
• Strong customer service and patient advocacy skills
• Ability to remain calm, professional, and compassionate under pressure
• Attention to detail and commitment to high-quality patient care