Medical Assistant

Job Description

Job Description

JOB DESCRIPTION

Position Title: Medical Assistant / Sonoran College of Health Sciences

Department: Neil Riordan Center for Regenerative Medicine (Department Number)

Division: Clinical Care

FLSA Status: Non-Exempt

Full/Part-Time: Full Time or Part-Time

Effective date: 4/4/2025

Revised date: NA

Supervises: None

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and wellbeing of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty.

As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence (IE*). This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values.

Job Description/Summary

The Medical Assistant supports providers in delivering efficient, high‑quality patient care by managing clinical workflows, rooming patients, obtaining and documenting vital signs, preparing exam rooms, and coordinating patient communication. The MA improves patient flow, reduces provider administrative burden, and enhances the overall patient experience.

Specific Clinical Duties

1. Administers IM/SQ injections as ordered.
2. Obtains vital signs and prepares patients for examinations.
3. Completes prior authorizations and manages medication refill workflows.
4. Responds to patient messages and supports care coordination across providers.
5. Triages referrals and assists with patient scheduling needs.
6. Assists providers during procedures by preparing rooms, equipment, and necessary documentation.
7. Maintains clean, safe, and properly stocked exam rooms.
8. Monitors and restocks clinical supplies and inventory.
9. Ensures clinical equipment is functioning and sanitized according to clinic protocols.
10. Provides occasional front office support as needed to ensure smooth clinic operations.

Assists Private Practice physicians by:

Core Clinical Duties:

1. Rooms patients, obtains vital signs, updates medical histories, and documents information accurately in the EHR.
2. Assists providers during examinations and procedures, ensuring rooms, equipment, and consent forms are prepared.
3. Manages patient communication, including follow-up calls, care coordination, and timely messaging.
4. Maintains exam room readiness, conducts sterilization workflows, and ensures inventory and supplies are stocked.
5. Supports proactive workflow management by reducing patient wait times and ensuring smooth clinic flow.

Additional duties as needed:

1. Handle complex patient inquiries and resolve issues related to patient care or scheduling.
2. Patient Education: Answer general questions regarding procedures and providing appropriate resources to patients.
3. Proactively manage patient flow, minimizing wait times and ensuring a smooth, efficient experience.
4. As needed performs duties of the PSR to assure appropriate front desk coverage

Minimum Qualifications

Education & Certifications

• High School Diploma or GED required.
• Graduation from an accredited Medical Assistant program OR equivalent on‑the‑job training as a Medical Assistant.
• Current BLS certification required.
• Medical Assistant certification preferred.
• Associate degree preferred but not required.

Working Environment

• Minimum 1 year experience functioning as a Medical Assistant in a clinical setting.
• Experience rooming patients, obtaining vital signs, updating medical histories, and documenting accurately in an EHR.
• Experience preparing exam rooms, equipment, and consent forms, and supporting providers during examinations and procedures.
• Experience administering SQ/IM injections.
• At least 1 year experience with electronic medical record systems (ECW preferred).
• Experience managing multi‑calendar workflows and balancing competing priorities.
• Experience communicating effectively with clinical leadership, providers, patients, and external stakeholders.

Required Skills & Competencies

• Ability to work effectively in a fast‑paced clinical environment with shifting priorities.
• Strong communication, critical thinking, and problem‑solving skills.
• Ability to manage multiple tasks with attention to detail and accuracy.
• Excellent interpersonal skills and ability to build rapport with patients.
• Demonstrated ability to handle sensitive patient information with confidentiality.
• Knowledge of medical terminology, clinical workflows, and insurance processes.
• Proficiency with EHR and practice management systems.
• Commitment to high‑quality patient care and to Sonoran University’s values.

Success Indicators (First 6–12 Months):

• Patient wait times decrease and patient satisfaction improves.
• Documentation accuracy improves with minimal charting errors.
• Consistent compliance with NRC clinical protocols.
• Proactive workflow management supports efficient patient flow.
• Demonstrates reliable communication, teamwork, and consistent follow‑through.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.

Background/Screening

All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.

SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.

SONORAN UNIVERSITY is a smoke free campus.

* Inclusive Excellence is the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence.

About Sonoran University:

Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing.

The University’s College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals.

To serve the University’s mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition’s Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.

The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.

The University’s Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.

Nurture your knowledge, visit sonoran.edu

Benefits:

At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow!

Our benefits go above and beyond to support your health, happiness, and lifestyle.
Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.
Every team member benefits from paid sick time, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest — with shipping available!
Enjoy a delicious meal our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.

Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.
Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through our annual Employee Appreciation Day.
Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.
With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!