Job Description
Job Description
Job Summary/Company:
Sparks Group has partnered with a long standing financial services organization to recruit a Client Services Manager to lead a team of client facing customer service specialists. This is an impactful management opportunity to support a high touch, personalized, customer first environment in the Winston-Salem, NC.
Responsibilities:
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Own and deliver against a complex, bespoke process that is core to the delivery of a large growth product.
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Manage several concurrent initiatives aimed at increasing overall efficiency
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Execute monthly reporting for management and customers
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Assist in ad hoc projects as assigned and new product launch operations support
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Cross-train on core functions completed within the unit in order to provide back-up support as required for staff shortages or during critical times
Qualifications/Background Profile:
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Bachelor’s degree in business-related field or a minimum of 5-10 years practical work experience
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Relevant experience in Banking or Financial institutions
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Must have experience working in a Mainframe and Windows Distributed systems environment
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Ability to work in a fast-paced environment with competing time sensitive priorities
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Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
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Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
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Should demonstrate a strong knowledge of clearing and settlement functions
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Operations background with firm knowledge of various processing, settlement, reporting and regulatory rules and regulations
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Maintain formal operations and procedural documentation
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Banking systems background in a batch and or real-time
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Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
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Apply knowledge of banking and EFT payments systems to assist clients
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Working knowledge of standard computer software, including MS Excel (strong proficiency required)
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Experience working with automation tools, such as Power Automate, strongly preferred
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This job is Hybrid Remote.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.