Job Description
Job Description
POSITION SUMMARY
Bilingual technical phone support for a dynamic software company in the entertainment industry. Candidate must be able to speak and read Spanish and understand the importance of customer satisfaction and soft skills.
Creates/manages support tickets for hardware, operating system and application products. Participates in hardware testing, evaluation and troubleshooting. Creates documentation for hardware, application and operating system problem resolution processes. Travels to customer locations to install and setup hardware and software products. Provides technical and operational software and system training to the location's management and staff members. Assists with hardware and configuration testing for new products as needed. Handles on call support services to both domestic and international customers via phone, remote control programs and remote monitoring tools. Works with customers to determine new system needs and software enhancements to address any issues.