Job Description
Job Description
Position Objectives:
Provide support to Franchise Partners to:
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Uphold the Gold Standard in service
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Grow their business
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Understand and improve financial stability
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Support Training practices
Responsibilities:
Gold Standard
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Provide guidance and support so that the unit remains at Gold Standard
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Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies
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Provide ongoing support to ensure smooth operational processes within the restaurant
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Act as a liaison to provide resources when needed to ensure Gold Standard performance
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Assist in the creation of action plans as needed to support operational improvements
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Monitor EcoSure reports and provide support to correct deficiencies
Business Growth
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Partner with Franchise Partners to develop Local Store Marketing initiatives
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Provide insight into sales and customer count trends, identifying opportunities for improvement
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Provide insight into delivery, drive thru, dining room results
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Assist with building strong ties within the community
Financial Stability
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Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit
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Provide guidance to improve areas that are not in line with expectations
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Assist with action plans and training to support improvement in areas such as food cost, labor, TCT
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Coach for improvement using the Playbook and other training tools
Training
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Provide support and guidance to ensure current training processes are executed
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Assist in the certification of service and production trainers and Operations Specialists
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Provide insight and assistance to improve training effectiveness
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Facilitate training workshops to address training deficiencies
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Lead new program training (i.e. SMARTTrak) and New Product Launch training
Restaurant Visit Preparation & Task List
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Review results dashboard
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Review staffing levels
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Roster
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Rates of Pay
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Hours of Operation
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Dining Room Open – analyze trends
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Delivery & Dthru – analyze trends, speed of service
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Gold Standard Evaluation / Brand Standards reinforced
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EcoSure reviewed
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TCT reviewed
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Prime Costs and Margin Analysis
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Labor Matrix & Punch Report reviewed
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Periodic Financial Reviews
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