Job Description
We are looking to hire a Customs Brokerage Supervisor in Chicago. This role is with a rapidly growing international freight forwarding company looking to grow in multiple markets.
This position requires at least 5 years in US Customs and offers upward mobility as they continue to grow. You must be in the Chicago area as relocation is not an option at this time.
Title: Customs Brokerage Supervisor
Location: Chicago, IL (in office 3 days/week, remote 2 days/week)
Salary Range: Up to $80,000.00 Annually
Desired Skills/Experience:
- Certified Customs Specialist (CCS) accreditation required, Licensed Customs Broker preferred
- Minimum of 5 years of experience in working with US Customs and other Government agencies
- Thorough knowledge of US Customs rules and regulations
- Personnel supervisory and/or training experience
Essential Duties & Responsibilities:
- Supervise, train and coach Entry-Writing/CHB staff
- Assign accounts and distribute workload
- Measure performance of Entry-Writing staff and address problems and issues
- Support local branch Import Transportation teams with their brokerage needs
- Troubleshoot freight issues with US Customs and other government agencies
- Work with Manager, Customs Brokerage to enhance the performance of the department
- Complete Entry work as needed
- Audit files for accuracy and oversee billing process
- Establish departmental goals and measure performance by tracking goals
- Improve existing procedures and audit work; streamline workflow in the Entry department
- Oversee billing and dwell time of all files
- On-board new clients as determined by sales and/or client SOPs
- Oversee accuracy of US Customs information on all files
- Execute projects assigned by Manager, Customs Brokerage
- Keep Manager, Customs Brokerage abreast of changes in the department and provide effective support as needed