Job Description
Job DescriptionCustomer Service Supervisor
Location: Woodbridge, NJ (100% Onsite)
Employment Type: Direct Hire
Salary Range: $60,000 – $80,000 annually
Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to lead a dynamic team in delivering exceptional service and support. This role is ideal for someone with strong leadership skills, a passion for customer satisfaction, and the ability to drive performance in a fast-paced environment. This is a direct hire opportunity offering a competitive salary range of $60,000–$80,000 annually. In accordance with New Jersey’s wage transparency requirements, the selected candidate will be eligible for a comprehensive benefits package, which may include:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) including vacation, personal, and sick leave
- 13 Paid Holidays (e.g., New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Christmas)
- State Health Benefits Program with tiered premium contributions based on salary
- Retirement Plans including participation in the Public Employees’ Retirement System (PERS)
- Vision Care Reimbursement Program
- Family Leave and Military Family Leave options
- Administrative Leave and eligibility for Alternative Workweek Programs
- Other Compensation Programs such as bonuses, commissions, and shift differentials where applicable
Key Responsibilities:
- Supervise and mentor a team of customer service representatives
- Monitor daily operations to ensure service standards are met
- Handle escalated customer inquiries and resolve issues efficiently
- Develop and implement process improvements to enhance customer experience
- Track performance metrics and prepare regular reports for management
- Collaborate with other departments to ensure seamless service delivery
- Train and onboard new team members
Qualifications:
- Proven experience in a customer service supervisory role
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to work onsite full-time in Woodbridge, NJ
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
Pay Details: $60,000.00 to $80,000.00 per year
Search managed by: Stephanie Peckerofsky
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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