Job Description
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening the New Double Tree by Hilton in downtown Concord. Are you passionate about the Hospitality industry and looking to create a great guest experience? Then join our team as we launch our new hotel.
The Double Tree is seeking a proactive and detail-oriented individual to join our team as a Houseperson. In this role, you will play a crucial role in supporting our housekeeping and maintenance teams to ensure our hotel maintains its impeccable standards of cleanliness and guest satisfaction. If you're a team player with a strong work ethic and a commitment to excellence, we want you on our team!
Job Summary
The Houseperson is responsible for performing a combination of tasks, which maintains hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
Essential Duties and Responsibilities
- Provide professional and courteous guest service at all times
- Clean and maintain all public, storage and administrative areas
- Move and arrange furniture
- Dust and polish metal work and furniture
- Vacuum floors
- Clean bathrooms
- Remove trash
- Ability to work well with a diverse group of people
Additional Duties
- Replenish linens and supplies when needed
- Stock assigned cleaning cart for work shift
- Deliver television sets, ironing boards, baby cribs, rollaway beds or any other guest amenities
- Assist the front desk agents in fulfilling any guest requests
- Clean outside areas and remove debris
- Follow standard procedures for acceptance and security of guest lost and found items
- Maintain room quality based on hotel and brand standards
- Attend monthly department meetings
- Complete projects as determined by management
- Actively seek out other tasks when current work is complete
- Assist other coworkers and departments when necessary
- Participate in ongoing education and training
- Clean swimming pool area (if applicable)
- Other duties as assigned
Requirements:
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to guests, coworkers, and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Minimum Qualifications
- Education or Experience- No prior experience or education is required.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules, and memos.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.
Physical Requirements
- Non-slip shoes are recommended
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, crawling, stooping, handling and seeing
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes o Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions