Job Description
Job Description
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
About The Role
As a Director of Operational Excellence, you'll work with Zephyr companies to support top-line revenue growth and drive operational efficiencies by advising and helping implement best practices to reach and exceed performance goals. You'll work closely with the Zephyr VP of Operations, Head of Sales, and Customer Success Manager to identify the most immediate and impactful areas of improvement opportunities, and work with General Managers and brand-level leadership to create sustainable and scalable changes. In this role, you'll be a coach, mentor, and implementor to help address opportunities for improvement across sales, service, and cost control.
What You'll Do Here
- Provide mentorship, coaching, direction, strategic guidance, and development to General Managers and Market Area leaders, working to ensure revenue and EBIDTA targets are met
- Build a strong, cohesive, and collaborative cross-brand culture, sharing and leveraging opportunities and resources to achieve sustainable growth
- Develop, prioritize, and implement operational plans and SOP's to help achieve profit and growth goals
- Lead major change management initiatives, including new trade expansion, and strategic organizational alignment
- Help integrate new business acquisitions by implementing Zephyr Operations playbook
- Maintain a strong customer service focus and drive employee engagement
- Work with Managers to build strong training programs – technical, service, and sales – to drive best-in-class customer experience and employee career growth
- Be an absolute champion for sales; build a sales mindset in every team member
- Ensure adherence of industry regulations, restrictions, and laws
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's
- Travel to our businesses 50% of the time
We'd Love to Hear From You if You Have:
- 15+ years of operations experience in residential home services
- Prior P&L ownership and working across multiple locations and markets being preferred
- You're a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities
- You have unwavering grit and determination to succeed, always finding a path forward
- You set the standard and maintain the standard; you inspire people to want to be the best
- You're able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization
- A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them; someone who can connect with people from all walks of life
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis and develop solutions
- Willingness to travel for work (50%)
Benefits and Perks
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.