Job Description
Job Description
Company: A+ Mortgage Services, Inc NMLS #259353 – A People-First Mortgage Team Built on Excellence and Accountability
Location: W188S7820 Racine Ave #100, Muskego, WI 53150
Industry: Mortgage/Lending
Employment Type: Full-Time
Position Summary
The Office/Production Manager will oversee daily workflow, provide strategic leadership, and coach a team of mortgage professionals toward excellence. This role requires someone with strong problem-solving ability, interpersonal savvy, and a deep commitment to building a culture of responsibility, collaboration, and follow-through. Experience in the mortgage or real estate industry is preferred, but not required for the right candidate.
How to Apply
If you're a results-oriented leader who values personal responsibility, team growth, and operational excellence, we’d love to connect. Please submit your resume and a brief cover letter highlighting your leadership experience and how you build accountability in teams.
Salary is negotiable based on fit, skills, and experience.
Responsibilities:
- Lead, manage, and support a high-performing operations and sales support team.
- Create and reinforce systems of accountability, ensuring clear expectations, consistent performance, and timely follow-up.
- Coach team members across roles to enhance skills, engagement, and client service.
- Maintain and improve systems and processes to ensure operational efficiency, compliance, and quality.
- Collaborate with loan officers, processors, and other staff to ensure smooth file flow and timely closings.
- Act as a liaison between departments, promoting communication, alignment, and ownership.
- Monitor KPIs and production metrics; proactively address performance gaps and implement solutions.
- Train new hires and support onboarding to ensure consistency in workflows, culture, and expectations.
Qualifications:
Requirements
- 3+ years of experience in a leadership or management role (mortgage or financial services experience a plus).
- Proven success in creating and sustaining a culture of accountability and team ownership.
- Strong coaching, training, and interpersonal development skills.
- Excellent organizational and time management abilities.
- Tech-savvy, with experience using CRM and LOS systems is a plus (e.g., Encompass, Salesforce, etc.).
- Deep understanding of operational and compliance standards in a regulated environment.
Who You Are
- High EQ: Emotionally intelligent, empathetic, and skilled in handling interpersonal dynamics.
- High IQ: A strategic thinker with strong problem-solving skills and the ability to navigate complexity.
- Accountability-Driven Leader: You set the bar high, lead by example, and hold yourself and others to agreed-upon standards.
- Coach and Mentor: Passionate about helping others succeed. You give clear, constructive feedback and build confidence and competence across your team.
- Process-Oriented: Focused on improving systems, workflows, and results through structure and consistency.
- Strong Communicator: Able to give clear direction, address issues proactively, and foster open dialogue.
- Mortgage/Real Estate Experience (preferred but not required): You understand the pace, compliance needs, and client service expectations of the industry.
About Company
A+ Mortgage is a dynamic, client-focused mortgage company committed to delivering exceptional service, efficient operations, and a supportive team environment. As we continue to grow, we’re seeking a driven and emotionally intelligent Office/Production Manager to lead day-to-day operations, elevate team performance, and support a culture of accountability, ownership, collaboration, and continuous improvement.