Job Description
Job DescriptionWARWICK HILLS GOLF & COUNTRY CLUBJob Description: Membership DirectorDepartment: Administration / MembershipEmployment Status: Full-Time
About Warwick Hills Golf & Country ClubWarwick Hills Golf & Country Club is a premier private club founded in 1957, known for its history, championship golf, exceptional service culture, and strong sense of community. The Club is proudly host to The Ally Challenge presented by McLaren, a PGA TOUR Champions event, and is committed to delivering outstanding recreational, social, and dining experiences for members and their families. Warwick Hills strives to uphold its traditions while continuing to evolve and enhance the overall member experience.
Position OverviewThe Membership Services Director is responsible for leading all aspects of membership growth, engagement, and retention at Warwick Hills Golf & Country Club. Serving as a key ambassador for the Club, this role ensures that all members, prospective members, and guests receive an exceptional and personalized experience.
This position works closely with the General Manager, Club leadership, Committees, and the Board of Directors to support the Club’s strategic goals and enhance the overall member experience. The Membership Director oversees new member acquisition, community engagement, member relationship management, marketing & communications, membership administration, and assist with social & recreational programming.
New Member Development & Sales
- Conduct personalized tours of the Club for prospective members
- Manage the full new member application and onboarding process
- Proactively contact and follow up with prospective members and inquiries
- Develop and implement prospective member campaigns and outreach initiatives
Member Engagement & Retention
- Build and maintain strong, positive relationships with members
- Maintain a visible daily presence within the Club and proactively address member needs
- Promote member events and functions, attends where needed
- Respond promptly and professionally to member inquiries, feedback, and concerns
- Ensure all member-related processes comply with Club Bylaws and policies
Marketing, Communications & Membership Administration
- Develop and execute marketing strategies to support membership and Club goals
- Create and manage marketing materials, brochures, newsletters, and promotional content
- Maintain accurate and up-to-date membership records and files
- Process member resignations and prepare related documentation
- Track and analyze membership and marketing performance metrics
- Manage member surveys and analyze feedback
- Oversee the Club website, email communications, and social media accounts
- Create and distribute quarterly Club newsletters
- Develop, manage, and adhere to the membership and marketing budget
- Point person for third party marketing relationships
- Website administrator
Administrative & Leadership Support
- Work closely with the General Manager on membership strategy, communications, and administrative initiatives
- Provide administrative and organizational support to the Board of Directors as directed by the General Manager
- Prepare reports, presentations, and correspondence for Board meetings, Annual Meetings, and committee activity
- Attend Membership Committee meetings and serve as a resource for Club leadership
Social & Recreational Programming
- Collaborate with the Director of Events, and Food & Beverage Director to develop the annual social and recreational calendar
- Develop programs that serve diverse member demographics in alignment with the Strategic Plan
- Promote meaningful social, recreational, cultural, and family-oriented engagement
- Develop internal marketing strategies to promote Club events and programs
- Coordinate the Bocce Ball League including registration, team placement, scheduling, communication, and score tracking
ConfidentialityDue to the nature of this position, the Membership Services Director is expected to maintain strict confidentiality regarding member information, Club operations, financial data, personnel matters, and Board discussions. Discretion and professionalism are essential at all times.
Qualifications & Skills
- Exceptional interpersonal and conflict-resolution skills
- Strong written and verbal communication abilities with a high level of professionalism
- Experience with digital marketing, database management, and communications platforms
- Highly organized with strong time-management and project-management skills
- Proficient in Microsoft 365 and familiarity with membership database systems
- Ability to work independently while collaborating closely with the General Manager and Club leadership
ApplicationCandidates may apply with resume, cover letter, and other appropriate materials to:
Patrick Pardington, CCMGeneral ManagerWarwick Hills Golf & Country Clubgeneralmanager@warwickhills.org