Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves handling high volumes of inbound calls, assisting with payment processing, and performing light administrative tasks. The role is ideal for individuals with strong communication skills and a keen attention to detail.
Responsibilities:
• Respond promptly to incoming customer inquiries and provide accurate information.
• Assist with the processing and posting of payments in an efficient manner.
• Perform administrative duties such as scanning, mailing, and organizing documents.
• Support various departments by managing data entry tasks and maintaining records.
• Handle both inbound and outbound calls to address customer needs.
• Ensure all correspondence via email is detail oriented and timely.
• Accurately input orders and maintain database systems.
• Collaborate with team members to improve customer service processes.• Minimum of 1 year of experience in customer service or a related field.
• Proficiency in handling high volumes of inbound and outbound calls.
• Strong skills in data entry and email communication.
• Ability to perform administrative tasks, such as scanning and mailing, with attention to detail.
• Experience in payment processing or order entry is preferred.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with call center operations is a plus.