Dispatcher

BRAVE SISTERS TRANSPORTATION LLC

2713 W Cucharras St, Colorado Springs, CO 80904, USA

Published: 6/14/2022

Full Time

Receiving incoming calls
- Answering incoming non-emergency calls to gather necessary information about the situation/rides.
- Assigning the most suitable driver or resources based on the situation and available availability.
- Able to take all the necessary information accurately to book a ride and to avoid cancelation
Monitoring drivers status
- Tracking the location and progress of assigned driver through communication system.
- Coordinate efficient routes and schedules for assigned driver
Communication with clients
- Providing updates on service status and addressing customer inquires
Incident management
- Responding to unexpected situations, coordinating necessary actions, and escalating issues when required
Maintaining records
- Documenting all dispatch details, including call times, unit assignments, and incident reports
Excellent communication skills, both verbal and written
Strong decision-making abilities under pressure
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy in record keeping
Geographical knowledge of the service area
Proficiency with dispatching software and communication systems

Company DescriptionWe are a Non-Emergent Medical Transportation. We work with Medicaid Colorado.

We are a Non-Emergent Medical Transportation. We work with Medicaid Colorado.