Recovery Housing Coordinator & Case Manager

Job Description

Job Description

Pay: $50,000.00 - $56,000.00 per year

Job description:

Recovery Housing Coordinator & Case Manager

Westminster Rescue Mission – Women’s Program & Men’s Residential Treatment Program
Status: Full-Time, Exempt
Schedule: Primarily weekdays with flexibility for evenings/weekends as needed
Compensation: $50,000-$56,000

Westminster Rescue Mission (WRM) is expanding services to better support individuals and families in recovery. We are seeking a compassionate, organized, mission-driven professional to join our team as a Recovery Housing Coordinator & Case Manager.

This dynamic role supports both our Women’s Recovery Housing Program (80%) and our Men’s Residential Treatment Program (20%), helping residents build stable foundations in recovery, access community resources, and achieve long-term wellness and independence.

If you love people, thrive in a supportive but fast-paced environment, and want to make a meaningful impact in the lives of families, this role is for you.

About Westminster Rescue Mission

Westminster Rescue Mission (WRM) is a nonprofit, faith-based organization dedicated to supporting individuals and families in recovery. Our programs integrate practical services with a spiritually informed approach that emphasizes hope, compassion, accountability, and personal growth. While staff come from a variety of backgrounds, all team members must be comfortable working in an environment where prayer, spiritual reflection, and Christian principles may be part of program culture and resident experience. Our focus is on providing dignified, person-centered care that supports long-term healing and stability.

Benefits:

• Health Insurance- Individual Coverage Health Reimbursement Arrangement (ICHRA): WRM provides a monthly reimbursement to help offset the cost of a health insurance plan of your choice. This flexible model allows you to select the coverage that best fits your needs, and we offer onboarding support to guide you through plan selection.
• Vision and Dental Insurance
• Holidays: 10 per year
• PTO
• Paid Sick & Safe Leave
• Simple IRA

Duties and Responsibilities

Recovery Coordinator and Case Manager- Women’s Program. 32 hours per week.

• Creation of a resident's Individual Recovery Plan (IRP) within five (5) days of program entry.
• Weekly census reporting submitted every Monday by noon.
• Housing outcome tracking for up to 3 months after discharge from the program.
• Establish and maintain appropriate professional boundaries with program residents.
• Provide resources and referrals for comprehensive recovery support (relapse prevention, housing, parenting, vocational services, etc.).
• Document residents' progress and submit required monthly reports to BHA by the 30th of each month
• Coordinate supportive services for residents' children.
• Additional responsibilities and detailed requirements can be found in the complete RHPWWC Handbook, which must be adhered to in full as part of this position.
• Support WRM residents and any other certified recovery residences for women and children in Carroll County in the utilization of Strengthening Families in Recovery (SFIR) funds, as applicable.
• Maintain weekly contact with each participant or family via in-person meetings, phone, or email to monitor progress and provide ongoing support.

Intake coordination

• Duties include phone triage, addressing requests for services and performing client callbacks and documents all call activities.
• Answers inquiry calls about recovery services and availability, perform pre-registration assessments in collaboration with the WRM staff to facilitate admission.
• Facilitates assessment and/or intake to recovery services when appropriate.
• Conducts pre-admission assessments in collaboration with WRM staff.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals.
• Assesses family needs to determine which professional resources are most appropriate to contact based on information gathered.
• Maintains all the documentation involved with the admissions process.
• Screens calls from referrals and sets up transportation for admission as needed.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Case Management

• Assists clients with financial management, including preparing budgets and computing expenses.
• Assists with referrals to appropriate support to ensure each client's recovery, wellness, and housing goals.
• Educates, informs, and advocates for clients regarding benefits and entitlements.
• Leads groups, workshops, and in-services on Federal, State, and local resources, wellness, and safe sexual health.
• Participates in training opportunities to develop skills utilizing motivational interviewing, trauma-informed care, and recovery-oriented care.

Resident Safety

Safety Protocols

• Enforce all house rules and safety protocols, including zero-tolerance policies for illicit substance use, violence, and harassment.
• Conduct regular safety checks of the residence and report any hazards or maintenance needs to the appropriate personnel.
• Ensure all areas of the property meet standards for safety, cleanliness, and accessibility.

Incident Management

• Respond promptly and effectively to any incidents involving residents, including medical emergencies, disputes, or breaches of safety protocols.
• Report all incidents to the Behavioral Health Administration (BHA) and follow the required reporting timelines and procedures.
• Coordinate with emergency services when necessary, including law enforcement or medical responders.

Emergency Discharge

• Execute emergency discharge procedures when residents pose a threat to the safety of themselves, staff, or other residents in collaboration with BHA and WRM.
• Collaborate with residents to ensure safe and appropriate alternative housing options for themselves and their children during emergency discharges.

Child Safety

• Ensure that all children in the program have access to safe play and study areas, free from hazards.
• Collaborate with mothers to address any safety concerns involving their children, including referrals for additional resources.
• Maintain a list of emergency contacts and provide guidance for families in case of evacuation or other crisis.

Compliance with Regulations

• Uphold all safety and confidentiality standards as outlined by federal, state, and program-specific guidelines, including the Maryland Certification of Recovery Residences (MCORR) and 42 CFR Part 2.

Collaboration:

• Coordinate with the House Manager to ensure seamless operations and provide mutual support during absences.

Case Management- Men’s Residential Program. 8 hours per week.

• Assists clients with financial management, including preparing budgets and computing expenses.
• Assists with referrals to appropriate support to ensure each client's recovery, wellness, and housing goals.
• Educates, informs, and advocates for clients regarding benefits and entitlements.
• Leads groups, workshops, and in-services on Federal, State, and local resources, wellness, and safe sexual health.
• Assist with referral processing and arrange laboratory services.
• Maintains compliance with written and computerized records, compiles reports and completes other program documentation, including case notes, data management, letters, and grant requirements.
• Participates in training opportunities to develop skills utilizing motivational interviewing, trauma-informed care, and recovery-oriented care.

Qualifications and Skills

• Education: Associate degree in human services, social work, or a related field required. Bachelor’s degree preferred. ADT status preferred.
• Skills:
• Strong interpersonal and communication skills.
• Familiarity with addiction recovery and housing assistance resources.
• Basic organizational and case management skills.
• Friendly and outgoing personality with a willingness to guide, teach and learn from others, including interns and volunteers.
• Must be available to work a flexible schedule, including evenings or weekends as needed, to accommodate participant needs.
• Must be able to handle the physical and emotional aspect of live-in facilities work and have a high level of resiliency.
• Must be results-oriented, self-reflective and take responsibility for actions.

Physical Requirements

• Ability to perform tasks involving standing, sitting, bending, and lifting up to 40 pounds.

Equal Opportunity Employer

Westminster Rescue Mission values diversity and is committed to providing equal opportunity in employment to all applicants, regardless of age, disability, race, religion, sex, or national origin.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Work Location: In person