Job Description
Job Description
About People's Express, Inc.
People's Express, Inc. provides safe, reliable, and professional transportation services to our community. We're committed to serving clients with respect, patience, and integrity while maintaining the highest safety standards.
Position Summary
The Driver/Vehicle Operator is responsible for safely transporting passengers, performing pre- and post-trip inspections, maintaining accurate documentation, and delivering outstanding customer service. This role requires reliability, professionalism, and adherence to all MDOT and company safety regulations.
Key Responsibilities
Reliability & Professionalism
- Arrive ready to work and on time for every scheduled shift.
- Communicate promptly with supervisors regarding absences or scheduling needs.
- Represent People's Express with courtesy and professionalism at all times.
Driving & Safety
- Operate company vehicles (cars, minivans, transit vans) safely and in compliance with all traffic laws and MDOT regulations.
- Perform required pre-trip and post-trip vehicle inspections.
- Secure passengers and mobility devices properly, ensuring safety throughout transport.
- Report vehicle issues, incidents, or safety concerns immediately to a supervisor.
- Maintain current knowledge of driving routes, conditions, and safety procedures.
Administrative Duties
- Complete driver logs, inspection reports, and incident documentation accurately and promptly.
- Attend required training sessions and monthly driver meetings.
- Communicate updates or client accommodation needs to supervisors.
Customer Service
- Provide courteous, patient, and respectful service to all passengers, including individuals with disabilities and older adults.
- Offer information about People's Express and local service options.
- Demonstrate empathy and calm professionalism in all situations.
Qualifications
- Valid driver's license with a clean driving record.
- Ability to pass DOT drug/alcohol screening, MVR, background check, and DOT physical.
- Minimum of 2 years' professional driving experience (preferred).
- Minimum of 1 year customer service experience (preferred).
- Ability to lift up to 35 lbs. and assist passengers safely.
- Physical ability to bend, stoop, crouch, and secure mobility devices.
- Availability for flexible or irregular schedules.
Skills & Attributes
- Strong communication and critical thinking skills.
- Dependable, self-motivated, and safety focused.
- Ability to work independently or as part of a team.
- Experience working with diverse populations and individuals with disabilities.
- Calm and effective in fast-paced or stressful situations.
Training
- On-the-job training (OJT) is provided.
- Must complete and maintain all required safety certifications.
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