REMOTE Benefits Customer Service Representative
Job Description
Job Description
Now Hiring: Remote Benefits Customer Service Representatives residing near Buffalo, NY/Pittsburgh, PA/Richardson, TX/San Diego, CA. Candidates MUST reside within 1 hour from one of these cities.
Day 1 Orientation and computer pick up is ONSITE. Day 2 and onwards is remote/WFH.
Read Before Applying!
· All resumes must have accurate dates (month/year) – 3 year employment verification will be ran if you receive an offer
· All resumes must include locations (city/state)
· If contracted through an agency for a position both the staffing agency and company, you worked with must be listed
Location: Remote (Must live within 1 hour of specified city) – Pittsburgh, PA / Richardson, TX / Buffalo, NY / San Diego, CA
Pay Rate: START at $16.50 per hour, paid biweekly (+$0.75/hr for bilingual candidates fluent in Spanish or French)
- Pay Increase after 30 days of training to $18.00 per hour!
Schedule: Full-Time | Monday–Friday | 8hr shifts between 7am-7pm CST (NO WEEKENDS!)
- Busy Season: 40 hours/week and possible OT
- Off Season: Hours fluctuate between 32-40 hours depending on client needs
- Extended service hours during blackout season (Oct-Nov & first 2 weeks of Jan) to 10pm CST
- No time-off is permitted in the first 90 days
Start Date: SEPT. 22nd, 2025
Status: W2 contract assignment with potential to extend or hire on permanently based heavily upon attendance, performance, and business needs. 3-6 month assignment to start with conversions to direct reserved for top performers with no attendance issues.
Job Summary
As a Benefit Customer Service Representative you will have the rewarding opportunity to play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
What You’ll Do:
- Guide members through benefits enrollment and assist with updates to health and/or pension plans.
- Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
- Start on a single client account, and over time, be cross-trained to support multiple clients.
- Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
- Interpret plan documents and explain them in simple, easy-to-understand language.
- Handle confidential information responsibly in line with HIPAA and data privacy standards.
What We’re Looking For:
- Verifiable High school diploma or GED required.
- Tech-savvy with basic computer proficiency required.
- Customer service or call center experience is a plus, but not required — we’ll train the right person!
- Strong communication and problem-solving skills.
- Ability to adapt your service approach to meet a variety of personalities and communication styles.
- Must have a secure home office environment
- Must be willing to complete a video interview recording (more details to be discussed)
- Bilingual candidates encouraged to apply! (Fluent in Spanish or French earn $0.75/hour extra)
Application Process
1. Apply or Submit Your Resume to: cmisak@alinestaffing.com
- Ensure your resume is accurate and up-to-date.
- Include start and end dates for all jobs (MM/YYYY format).
- Include location city and state for each position
- List the highest level of education completed (minimum: High School Diploma or GED).
2. Complete a Video Interview:
- After speaking with us, you will receive a link to a self-recorded video interview.
- You will receive an email that gives a prep/guideline for the interview questions asked.
- Dress professionally and record in a quiet, well-lit location.
- Your responses will be the major factor in the hiring decision.
Ready to Apply? Submit your resume to this job post or to cmisak@alinestaffing.com!
Corrin Misak - Staffing Manager II
A-Line Staffing Solutions
cmisak@alinestaffing.com